Responsible for ongoing success and growth of Logicalis Managed Service offerings.
Works cross-functionally with multiple internal teams to ensure alignment with customer objectives.
Plays a crucial role in engaging with customers to track key success metrics and outcomes, and conduct periodic account reviews.
Cultivates and maintains strong relationships with customers ensuring high levels of customer satisfaction and recognition of ROI, leading to growth opportunities and renewals.
Works closely with customers to ensure they are satisfied with services received and improves upon areas of dissatisfaction.

Requirements

Bachelor’s degree in communications, Computer Science, or Business or a related field.
4 years of relevant industry experience including customer management skills with large and complex accounts.
Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives.
Value messaging and management, sales skills and experience, driving strategic change/improvements for customer.
Process development, consulting or technical services experience.
Experience with Customer Relationship Management (CRM) software such as, Salesforce and Gainsight as examples.
Escalation and issue management and managing customer expectations.
Proficient use of all Microsoft Office applications.
Industry certifications such as ITIL, PMP, COBIT, Six Sigma.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer managementprocess developmentconsultingtechnical servicesvalue messagingsales skillsstrategic changeissue managementMicrosoft Office

Soft Skills

relationship buildingcustomer satisfactionanalytical skillsleadershipcommunication

Certifications

ITILPMPCOBITSix Sigma