Network Engineer, Palo Alto
Logicalis GmbH
full-time
Posted on:
Location Type: Office
Location: Cape Town • South Africa
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Tech Stack
About the role
- Design, implement, and maintain Network environments
- Day-to-day support of customer’s Network environments
- Ability to perform both project and support work on Cisco Networks environments
- Troubleshooting high-level technical faults and updating clients and stakeholders on progress
- Regularly update ticketing system Service Now / Autotask with quality notes
- Perform project-related duties for new & changing infrastructure deployments required by clients
- Assisting, mentoring, and training less experienced engineers with technical escalations and upskilling
- Providing input to customer-facing Technical Incident Reports
- Capturing repeat faults and undertaking root cause analysis
- Proactive identification of fault trends
- Working to industry-standard project methodologies
- Development & maintenance of low-level and high-level designs
- Development & testing of operability and supportability for new migrations
- Development of peer relationships with key suppliers
- Work closely with Team Leader on continual improvement programs
- Provide technical expertise to TL and assist with technical skills evaluation of other engineers
- Complete customer Change Requests, impact & risk analysis, and implement out-of-hours if required
Requirements
- National High School Senior Certificate (or equivalent)
- Graduate or qualified by experience
- Palo Alto Network Security Professional - mandatory
- Palo Alto Network Security Specialist - preferred but not mandatory
- ITIL v3 Foundation - preferred but not mandatory
- Minimum 10 years of general IT support experience
- Minimum 8 years of dedicated networking/security experience
- Expert in designing, configuring, and troubleshooting routing, switching, security, and wireless
- Expert in designing, configuring, and troubleshooting MPLS and/or SD-WAN
- Extensive experience with and knowledge of trace analysis, Wireshark & packet capture
- Experience in managing major incidents in collaboration with Major Incident Management (MIM)
- Experience with Change Management
- Extensive experience in managing a Data Centre
Benefits
- Opportunities for personal development
- Supportive and inclusive environment celebrating diversity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network designnetwork implementationnetwork maintenanceCisco networkingtroubleshootingroot cause analysisMPLSSD-WANWiresharkpacket capture
Soft Skills
mentoringtrainingcommunicationcollaborationproblem-solvingcustomer supportstakeholder managementtechnical expertiseteamworkcontinuous improvement
Certifications
National High School Senior CertificatePalo Alto Network Security ProfessionalPalo Alto Network Security SpecialistITIL v3 Foundation