Logicalis GmbH

Senior Network Engineer – Palo Alto

Logicalis GmbH

full-time

Posted on:

Location Type: Office

Location: Cape Town • South Africa

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Job Level

Senior

Tech Stack

Switching

About the role

  • Design, implement, and maintain Network environments
  • Day-to-day support of our customer’s Network environments
  • Ability to perform both project and support work on the Cisco Networks environments
  • Troubleshooting technical faults and providing satisfactory fixes to the customer
  • Regularly update customers on the progress of faults by telephone and email
  • Regularly update Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems, and change requests
  • Perform project-related duties regarding new and changing infrastructure deployments for clients
  • Regularly update clients on the progress of incidents, problems, and changes by telephone and email
  • Assisting, mentoring, and training less experienced engineers with technical escalations and upskilling
  • Providing input to customer-facing Technical Incident Reports
  • Capturing repeat faults and undertaking root cause analysis
  • Proactive identification of fault trends
  • Development of peer relationships with key suppliers
  • Working closely with the Team Leader (TL) on continual improvement programs
  • Provide technical expertise to TL and assist with technical skills evaluation of other engineers
  • Work with the other departments to understand and share technical strategy
  • Complete customer Change Requests, impact & risk analysis, implementing out-of-hours if required
  • Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities that involve support
  • Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product
  • Where required perform the ‘Lead Engineer’ role for some of LSA’s clients for support and projects
  • To stay up to date and accredited with the current technologies
  • Capturing repeat faults and undertaking root cause analysis

Requirements

  • National High School Senior Certificate (or equivalent)
  • Graduate or qualified by experience
  • Palo Alto Professional certified - mandatory
  • Palo Alto Expert certified - preferred, but not mandatory
  • ITIL v3 Foundation - preferred, but not mandatory
  • Minimum 8 years of general IT support experience
  • Minimum 5 years of dedicated networking/security experience
  • Professional in designing, configuring, and troubleshooting, routing, switching, security, and wireless
  • Professional in designing configuring and troubleshooting MPLS and/or SD-WAN
  • In-depth knowledge of troubleshooting network environments
  • Experience in managing major incidents in collaboration with Major Incident Management (MIM)
  • Experience with Change Management
  • Knowledge of trace analysis, Wireshark & packet capture
  • Experience in putting together effort costs for project work
  • A high command of the English language both written and verbal is essential
  • Self-motivated with the ability to work unsupervised
  • Good communicator with the user environment
  • Ability to work in a very busy and highly pressurized environment and deal with high-impact, high-profile incidents, problems, and changes
  • A structured and organized approach to complex problem determination and solving
  • Numerate and literate with an eye for detail
  • Punctuality
  • Excellent verbal and written communication skills
  • Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease
  • Possess proficient analytical and decision-making skills
  • Capacity for gathering and scrutinizing data to identify issues, opportunities, and patterns
  • A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels
  • Proficient relationship-building skills – predict customer behaviour and respond accordingly
  • A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations
  • Dynamic but aware of the views and feelings of others
  • Professional & diligent team player but able to work independently and be self-motivated
  • Enthusiastic, energetic, and confident
  • Demonstrate clear purpose, enthusiasm, and commitment
  • Ability to train users effectively
  • Code B driving license (or code that includes B) and own transport
Benefits
  • Design, implement, and maintain Network environments
  • Day-to-day support of our customer’s Network environments
  • Ability to perform both project and support work on the Cisco Networks environments
  • Troubleshooting technical faults and providing satisfactory fixes to the customer
  • Regularly update customers on the progress of faults by telephone and email
  • Regularly update Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems, and change requests
  • Perform project-related duties regarding new and changing infrastructure deployments for clients
  • Regularly update clients on the progress of incidents, problems, and changes by telephone and email
  • Assisting, mentoring, and training less experienced engineers with technical escalations and upskilling
  • Providing input to customer-facing Technical Incident Reports
  • Capturing repeat faults and undertaking root cause analysis
  • Proactive identification of fault trends
  • Development of peer relationships with key suppliers
  • Working closely with the Team Leader (TL) on continual improvement programs
  • Provide technical expertise to TL and assist with technical skills evaluation of other engineers
  • Work with the other departments to understand and share technical strategy
  • Complete customer Change Requests, impact & risk analysis, implementing out-of-hours if required
  • Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities that involve support
  • Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product
  • Where required perform the ‘Lead Engineer’ role for some of LSA’s clients for support and projects
  • To stay up to date and accredited with the current technologies
  • Capturing repeat faults and undertaking root cause analysis
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network designnetwork implementationnetwork maintenanceCisco networkingtroubleshootingroutingswitchingsecurityMPLSSD-WAN
Soft Skills
communicationself-motivatedorganizational skillsanalytical skillsdecision-makingrelationship-buildingflexibilityteam playercustomer service orientationmentoring
Certifications
Palo Alto ProfessionalPalo Alto ExpertITIL v3 Foundation