Service Desk Technician – Bilingual Spanish/English
Logicalis GmbH
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Responsible for initial communication, documentation and triage of all customer incidents
- Supports end user service request fulfillment
- Responds and solves customer issues utilizing technology tools, procedures, and training
- Utilizes Service Now ticketing system for incident troubleshooting and service request fulfillment
- Escalates issues as needed
- Communicates frequently with customers and vendors
- May create technical documentation
- Understands and follows ITIL processes
Requirements
- Associate degree in a related field
- 1 year experience in troubleshooting and/or configuration with IT Service Desk functions
- Experience with Windows Operating Systems, Microsoft Office, and general networking knowledge
- Server/PC operating system support, specifically Windows XP, 7, Server 2003 and 2008
- VPN connectivity, backup solutions, and networking knowledge
- ServiceNow (or similar ticketing systems)
- Relative certifications like Microsoft, Cisco or CompTIA A+/Network+
- Strong troubleshooting and initiative skills
- Excellent interpersonal skills
- Clear communication skills - oral, written, and email skills
Benefits
- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingconfigurationWindows Operating SystemsnetworkingVPN connectivitybackup solutionsServiceNowtechnical documentationincident managementITIL processes
Soft skills
interpersonal skillscommunication skillsinitiativeproblem-solving
Certifications
Microsoft certificationCisco certificationCompTIA A+CompTIA Network+