Platform and Compute Engineer
Logicalis GmbH
full-time
Posted on:
Location Type: Office
Location: Cape Town • 🇿🇦 South Africa
Visit company websiteJob Level
Junior
Tech Stack
AzureDNSVMware
About the role
- Day-to-day support of our customer’s network and server environments
- Perform project related duties regarding new deployments or development requirements
- Troubleshooting technical faults and providing satisfactory fixes to the customer
- Regularly updating customers on progress of faults by telephone and email
- Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests
- Completing customer environment Change Requests, including impact and risk analysis, implementing out of hours where required
- Providing day to day administration for managed service customers
- Providing input to customer facing Technical Incident Reports
- Capturing repeat faults and undertaking root cause analysis
- Proactive identification of fault trends
- Maintaining and updating customer technical documentation
- Constant knowledge capture and sharing
- Stay up to date and accredited within the current technologies
- Work with other departments to understand and share technical strategy
- Work as part of the on-call rota and ensure resources are always available 24x7 and respond within SLA time frames to any call from the MSC Shift team out of Hours
- Attend the Change Advisory Board for customer change requests
- Attend meetings and working parties to represent Operations where necessary
- Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site
- Attend customer sites for onsite project and support related activities
- Helping to identify gaps in existing technical documentation, knowledge and skills
- Creating and maintaining of technical customer documentation
- Providing input to customer facing Technical Incident Reports
- Undertake technical audits for key customers where issues have been identified
Requirements
- Graduate or qualified by experience with ideal certifications such as: Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, Microsoft Azure Administrator Associate, Microsoft 365 Messaging Administrator Associate, VMware VCP – VCP-DCV 6.x, 7.x, 8.x, Veeam Certified Engineer, Commvault Certified Professional, ITIL Foundation
- 1-2 years of experience in administering, maintaining and troubleshooting Windows Server and associated roles such as DNS, Active Directory, MS Entra, AD Connect / ADFS etc.
- Microsoft Azure IAAS Administration
- Microsoft O365 Administration
- Server and Storage Hardware Support
- Desirable: Azure AVD, VMware vSphere, Microsoft Hyper-V, Server hardware support such as Dell, HP, IBM, Storage system support, Scripting knowledge, PowerShell, Power CLI, Veeam Backup, Commvault
Benefits
- Speedy decision-making
- Opportunities for personal development
- Supportive and inclusive environment celebrating diversity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows Server administrationDNSActive DirectoryMS EntraAD ConnectADFSMicrosoft Azure IAAS AdministrationMicrosoft O365 AdministrationScriptingPowerShell
Soft skills
troubleshootingcommunicationcustomer servicetechnical consultancyroot cause analysisknowledge sharingcollaborationproactive identificationdocumentationproject management
Certifications
Microsoft Azure FundamentalsMicrosoft 365 FundamentalsMicrosoft Azure Administrator AssociateMicrosoft 365 Messaging Administrator AssociateVMware VCPVeeam Certified EngineerCommvault Certified ProfessionalITIL Foundation