Senior Customer Success Specialist

Logicalis Brasil

Customer Success Specialist managing client portfolios to ensure strategic relationships. Driving customer success through engagement, retention, and measurable outcomes with technology solutions.

Posted 8/3/2026full-timeBarueri • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Enterprise customer portfolios, focusing on customer success metrics, strategic relationship building, and consultative approaches to drive value realization. Proficient in data analysis and executive communication to influence stakeholders and enhance customer experiences.

Highest-signal resume keywords

Customer Success ManagementCRM Tools (Salesforce)Data Analysis and Visualization (Power BI, Excel)Executive Communication SkillsCustomer Success Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success MetricsCustomer Lifecycle ProcessesData AnalysisValue RealizationRevenue Expansion Strategies

Soft Skills

Relationship BuildingNegotiation SkillsAnalytical ThinkingConflict ManagementProactive Risk Identification

Tools & Technologies

GainsightTotangoMicrosoft TeamsSalesforcePower BI

Certifications & Qualifications

Customer Success CertificationsITIL CertificationAgile Methodologies CertificationConsultative Sales Methodologies Training

Industry Keywords

Customer SatisfactionChurn ManagementAdoption MetricsStrategic Account ManagementExecutive Business Reviews

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage and develop an Enterprise customer portfolio, ensuring strategic, long-term relationships.
Act as a trusted advisor, aligning solutions and services with customers' business objectives.
Develop and execute customer success plans focused on adoption, value realization, and measurable outcomes.
Conduct Executive Business Reviews with executive stakeholders, demonstrating ROI, performance progress, and growth opportunities.
Monitor key metrics such as adoption, engagement, churn, customer satisfaction, and return on investment, proactively mitigating risks.
Identify and lead revenue expansion opportunities through upsell, cross-sell, and renewals.
Orchestrate the customer journey with internal teams such as Sales, Delivery, Support, and Product, ensuring a consistent and integrated experience.
Work consultatively to advance customer maturity and maximize the value of solutions.
Represent the voice of the customer internally, influencing product, process, and strategy improvements.
Manage critical situations and escalations with a focus on retention, satisfaction, and contract continuity.

Requirements

What you’ll need

Bachelor's degree (completed) in fields such as Business Administration, Engineering, Technology, or related areas.
Advanced English for interaction in corporate and global environments.
Knowledge of Customer Success metrics such as retention, churn, customer satisfaction, adoption, and value delivered.
Understanding of customer lifecycle processes, including onboarding, adoption, retention, and expansion.
Experience with CRM tools such as Salesforce or similar.
Familiarity with Customer Success or customer health management platforms such as Gainsight, Totango, or equivalents is a plus.
Experience with data analysis and visualization tools such as advanced Excel, Power BI, or similar.
Familiarity with corporate collaboration tools such as Microsoft Teams or equivalents.
Clear, structured executive communication skills with the ability to influence at multiple organizational levels.
Analytical thinking and a data-driven approach to decision making.
Negotiation skills, conflict management, and ability to handle critical situations.
Ability to navigate complex organizations and manage multiple stakeholders and tasks.
Consultative approach focused on business outcomes.
Proactive in identifying risks and opportunities.
Strong relationship-building skills, trust development, and strategic account management.
Certifications in Customer Success or Customer Experience.
Certifications in relevant technologies such as cloud, networking, or solutions from major vendors.
Certifications in process and service frameworks such as ITIL or agile methodologies.
Training or certifications in consultative sales methodologies such as MEDDICC or Challenger are considered advantages.

Benefits

Comp & perks

🏥 Health insurance
🦷 Dental plan
🍽️ Meal and food vouchers
🏦 Private pension plan
🖤 Life insurance
👶 Childcare assistance
🚌 Transportation allowance
🆘 Employee Assistance Program
🏋 Totalpass
🎂 Birthday off
🚀 Work from Anywhere