Logicalis Brasil

Customer Success Analyst

Logicalis Brasil

full-time

Posted on:

Location Type: Hybrid

Location: Barueri • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Support the consolidation, updating and organization of Customer Success operational databases (portfolio, contracts, renewals, KPIs, and recurring controls).
  • Extract data from internal sources (spreadsheets, CRM, and internal systems) and perform basic standardization of information.
  • Perform data quality checks, such as required fields, statuses, values, duplicates, flagging inconsistencies and supporting their correction.
  • Update and maintain administrative and operational controls, ensuring versioning and traceability of information.
  • Support the renewal and post-sales cycle by organizing customer lists, owners, deadlines, and action statuses.
  • Generate and distribute simple recurring reports following defined templates (e.g., portfolio, renewal status, basic indicators).
  • Support the use of Customer Success and CRM tools, keeping records up to date and ensuring adherence to processes.
  • Support the operation of automated communications (lists, templates, and cadences) according to team guidelines.
  • Document operational routines, checklists, and simple workflows, supporting training and continuity of activities.
  • Contribute suggestions for continuous improvement, such as organizing controls, standardizing data, and adjusting processes.

Requirements

  • Entry-level experience, internship, or first role in Operations, Customer Success, Backoffice, Administration, or business support areas.
  • Experience with recurring routines, deadlines, and organizing information.
  • Familiarity with spreadsheets, operational controls, and reports.
  • Interest in processes, data, and continuous improvement.
  • Prior exposure to CRM or Customer Success tools is desirable.
  • Education
  • Bachelor's degree completed or in progress in: Business Administration, Engineering, Economics, Accounting, Information Systems, Computer Science, or related fields.
  • Technical knowledge
  • Intermediate Excel (basic formulas, VLOOKUP/XLOOKUP, filters, and data organization)
  • PowerPoint to support presentations
  • Delivering reports according to defined templates and SLAs.
  • Desired
  • Basic understanding of operational metrics and management reports.
  • Initial exposure to BI tools or dashboards (Power BI or similar).
  • Familiarity with or interest in platforms such as Salesforce, HubSpot, Dynamics, or Customer Success tools.
  • Organization and clarity in supporting the CS team.
  • Consistent progression in autonomy and understanding of CS Ops processes.
Benefits
  • Health insurance
  • Dental insurance
  • Meal and food allowance
  • Private pension
  • Life insurance
  • Childcare assistance
  • Commuter allowance
  • Employee assistance program
  • Totalpass (wellness)
  • Birthday off
  • Work from Anywhere
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ExcelVLOOKUPXLOOKUPdata organizationreport generationoperational controlsdata quality checksbasic formulasPowerPointBI tools
Soft Skills
organizationattention to detailcommunicationcontinuous improvementautonomyprocess adherenceproblem-solvingtime managementcollaborationclarity