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Senior Shopify Project, Account Manager
Logical Media GroupSenior Shopify Project & Account Manager managing multiple eCommerce projects for a digital agency. Work remotely while overseeing client relationships and ensuring project delivery.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing multiple Shopify and eCommerce projects, ensuring alignment with business goals and profitability targets. Proficient in stakeholder management, project documentation, and fostering long-term client relationships.
Highest-signal resume keywords
Project ManagementAccount ManagementShopify Ecosystem KnowledgeAsana ProficiencyStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementCRO InitiativesSEO RetainersQuality AssuranceBudget ManagementAgile Delivery ProcessesDigital Agency OperationsClient Project ManagementWebsite Delivery WorkflowsProcess Optimization
Soft Skills
Organizational AbilitiesStakeholder ManagementMentorshipProactive CommunicationCollaboration
Tools & Technologies
AsanaLoom
Industry Keywords
ECommerceShopifyDigital AgencyRemote WorkCross-Functional Collaboration
About the role
Key responsibilities & impact- Manage up to 7 concurrent Shopify and eCommerce projects including:
- Shopify builds
- CRO initiatives
- SEO retainers
- Ongoing support engagements
- Maintain project timelines, budgets, documentation, and delivery quality
- Manage Asana boards, project schedules, risk logs, and change requests
- Coordinate cross-functional collaboration between development, design, SEO, and email teams
- Ensure projects stay within defined scope and performance expectations
- Serve as the primary point of contact for assigned clients
- Provide proactive communication and updates via Loom, email, and meetings
- Lead recurring review calls and roadmap discussions
- Build long-term client relationships focused on trust, transparency, and growth
- Identify upsell and retainer opportunities where appropriate
- Facilitate weekly delivery meetings and project reviews
- Allocate tasks across designers and developers
- Conduct QA reviews and enforce agency standards
- Support junior team members through mentorship and process guidance
- Escalate risks or blockers appropriately to leadership
- Help improve SOPs, workflows, and internal documentation
- Contribute ideas for operational efficiency and process optimization
- Support retrospective reviews and continuous improvement initiatives
- Maintain organized project records and reporting structures
- Review project changes and support budget management
- Ensure projects remain aligned with business goals and profitability targets
- Assist with quoting, scoping, and proposal preparation when needed
Requirements
What you’ll need- 4+ years of experience in:
- Project Management
- Account Management
- Digital Agency Operations
- Shopify or eCommerce environments
- Strong understanding of Shopify ecosystems and website delivery workflows
- Experience managing multiple client projects simultaneously
- Strong communication and stakeholder management skills
- Experience using project management platforms such as Asana
- Excellent organizational and prioritization abilities
- Ability to work independently in a fully remote environment
- Experience working with CRO, SEO, and email marketing teams (Preferred)
- Familiarity with Shopify design and development workflows (Preferred)
- Experience managing distributed or international teams (Preferred)
- Knowledge of agile delivery processes (Preferred)
- Strong QA and process management mindset (Preferred)
Benefits
Comp & perks- Fully remote work environment
- Work with high-growth eCommerce brands
- Collaborative international team culture
- Opportunity to influence processes and operational excellence
- Long-term growth potential within a rapidly expanding agency