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Senior Shopify Project, Account Manager
Logical Media GroupSenior Shopify Project & Account Manager managing multiple eCommerce projects for a digital agency. Work remotely while overseeing client relationships and ensuring project delivery.
About the role
Key responsibilities & impact- Manage up to 7 concurrent Shopify and eCommerce projects including:
- Shopify builds
- CRO initiatives
- SEO retainers
- Ongoing support engagements
- Maintain project timelines, budgets, documentation, and delivery quality
- Manage Asana boards, project schedules, risk logs, and change requests
- Coordinate cross-functional collaboration between development, design, SEO, and email teams
- Ensure projects stay within defined scope and performance expectations
- Serve as the primary point of contact for assigned clients
- Provide proactive communication and updates via Loom, email, and meetings
- Lead recurring review calls and roadmap discussions
- Build long-term client relationships focused on trust, transparency, and growth
- Identify upsell and retainer opportunities where appropriate
- Facilitate weekly delivery meetings and project reviews
- Allocate tasks across designers and developers
- Conduct QA reviews and enforce agency standards
- Support junior team members through mentorship and process guidance
- Escalate risks or blockers appropriately to leadership
- Help improve SOPs, workflows, and internal documentation
- Contribute ideas for operational efficiency and process optimization
- Support retrospective reviews and continuous improvement initiatives
- Maintain organized project records and reporting structures
- Review project changes and support budget management
- Ensure projects remain aligned with business goals and profitability targets
- Assist with quoting, scoping, and proposal preparation when needed
Requirements
What you’ll need- 4+ years of experience in:
- Project Management
- Account Management
- Digital Agency Operations
- Shopify or eCommerce environments
- Strong understanding of Shopify ecosystems and website delivery workflows
- Experience managing multiple client projects simultaneously
- Strong communication and stakeholder management skills
- Experience using project management platforms such as Asana
- Excellent organizational and prioritization abilities
- Ability to work independently in a fully remote environment
- Experience working with CRO, SEO, and email marketing teams (Preferred)
- Familiarity with Shopify design and development workflows (Preferred)
- Experience managing distributed or international teams (Preferred)
- Knowledge of agile delivery processes (Preferred)
- Strong QA and process management mindset (Preferred)
Benefits
Comp & perks- Fully remote work environment
- Work with high-growth eCommerce brands
- Collaborative international team culture
- Opportunity to influence processes and operational excellence
- Long-term growth potential within a rapidly expanding agency
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project ManagementCRO InitiativesSEO RetainersQuality AssuranceBudget ManagementAgile Delivery ProcessesDigital Agency OperationsClient Project ManagementWebsite Delivery WorkflowsProcess Optimization
Soft Skills
Organizational AbilitiesStakeholder ManagementMentorshipProactive CommunicationCollaboration