Loggi

Junior Product Support

Loggi

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

Tech Stack

Python

About the role

  • Identify, log and classify issues found in Loggi products based on analysis of recurring incidents, demonstrating empathy and collecting additional information from requesters;
  • Analyze and investigate possible root causes of problems, seeking help inside and outside the team and communicating impact to Product and Engineering teams;
  • Collect data to support the classification of mapped problems, aiming to improve related metrics and KPIs;
  • Identify and record suggestions for possible automations for recurring incidents and routines;
  • Write/update simple, easy-to-read and maintain code to work around incidents/problems, using Loggi's tools;
  • Learn about Loggi's tools and platform from more experienced loggers and document your work in writing;
  • Work collaboratively by asking for and giving feedback, completing tasks within agreed deadlines, voicing doubts/opinions and reporting difficulties in advance.

Requirements

  • Currently pursuing a degree in Computer Science, Information Systems, Computer Engineering or related fields;
  • Knowledge of programming logic;
  • Knowledge of at least one programming language (Python is a plus);
  • Preferred: experience in software development support or related functions;
  • Quick learning ability and good communication skills;
  • Proactive and able to work collaboratively;
  • Enjoys the challenge of solving customer problems;
  • Knowledge of JIRA, Git, Kibana, Looker and FileZilla is a plus.
Benefits
  • Work model: 100% remote;
  • Meal allowance: daily amount according to work schedule;
  • Health plan: monthly premium covered by Loggi, including coverage for children, with a 30% copay for elective consultations and basic exams. In case of an emergency room visit, the amount is limited to R$150.00 for all plans;
  • Dental plan: 100% covered by Loggi, including for children (dental plan discount for spouses: R$9.80);
  • Life insurance: SulAmérica Seguros with coverage of 36 times the monthly base salary according to current policy;
  • Childcare allowance: up to R$547.51 for children up to 5 years old — reimbursed via payroll;
  • Pharmacy partnership: Funcional with exclusive discounts and the convenience of payroll deduction;
  • Loggi 4 free: 4 free deliveries per month — limited to R$200.00 per month;
  • Payroll-deductible loan: eligible after 3 months of employment;
  • Leave: maternity leave up to 6 months for mothers and up to 20 days for fathers;
  • Home office allowance: R$250.00 (remote) per month;
  • Eligible for PLR (profit-sharing): according to corporate goals;
  • Exceptional child allowance: R$638.77 exclusively for children with disabilities, subject to documentation and an approved medical report with a validated ICD, among other requirements;
  • Wellhub (formerly Gympass): access to multiple gyms, sports and classes;
  • Clude: services for physical and mental health care;
  • Fique Bem: Loggi’s ecosystem for care, well-being and quality of life;
  • Pet Plan Guapeco: pet plans to care for the health of our beloved pets;
  • Galena: exclusive discounts and scholarships across 12 educational categories and more than 80,000 course options at institutions throughout Brazil — benefit extended to employees’ children and spouses.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
programming logicPythonsoftware development support
Soft Skills
quick learning abilitygood communication skillsproactivecollaborativeproblem-solving