Senior Customer Success Analyst
Logcomex
Senior Customer Success Analyst
Logcomex
full-time
Posted on:
Location Type: Hybrid
Location: Curitiba • 🇧🇷 Brazil
Visit company websiteJob Level
Senior
About the role
- Develop relationships with the clients in your portfolio of Importers who use our market intelligence to increase the chances of growing their businesses
- Monitor clients' usage of the contracted solutions and track the achievement of their goals
- Understand customers' challenges, promote the use of additional features, and monitor ROI
- Identify product improvement opportunities for LogComex based on each client's needs and work closely with the Projects team
- Proactively work with clients showing low performance in the platform, overcome objections, and find alternative solutions
- Ensure high customer satisfaction and retention by tracking these metrics daily
- Gather structured, data-driven information and interact with the Commercial, Support and Product teams
Requirements
- Experience in Foreign Trade — Import operations
- Excellent relationship and communication skills, using precise language in both written and spoken forms
- Analytical mindset with a data-oriented approach
- Proactive, focused, persistent and resilient
- Experience participating in projects that delivered quantitative and/or qualitative results for clients
- Experience in Customer Success
- Experience in Customer Relationship Management
- Experience working in a startup environment
- Knowledge of SaaS
Benefits
- Caju benefits credit of BRL 2,300.00/month (CWB and RMC) or BRL 1,840.00 (other regions) (covers food, mobility, multi-balance and home office allowance)
- National health plan (Unimed or Amil)
- Dental plan (Odontoprev)
- Life insurance (MetLife)
- Wellhub
- Keiken (psychological support platform)
- Starbem (health services platform for physical, mental and emotional well‑being)
- Pharmacy partnership with Panvel
- Extended maternity and paternity leave through the Empresa Cidadã program
- Professional development subsidy in partnership with Unico Skill (degrees, post-graduate courses, languages, mentorships, etc.)
- Private English lessons for leadership and for specialists level II and above
- School/Education assistance
- Fresh fruit, cookies, coffee, tea and energy drinks available at any time
- Happy hours, integration events and team-building activities
- Company-covered travel to the office for Loggers based elsewhere
- Partnerships with Market 4U and KÜK Station to provide the best experience for Loggers on office days
- No dress code — be yourself and wear what makes you comfortable
- Relaxed environment full of challenges and video game tournaments; rest hammocks for a breather during the day
- Log library with books for professional development
- On-site massages
- Birthday day off
- Birthday gift
- Special gifts for each year with the company
- Recruta Loggers (employee referral program with bonus)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Foreign TradeImport operationsCustomer SuccessCustomer Relationship ManagementSaaS
Soft skills
relationship skillscommunication skillsanalytical mindsetdata-oriented approachproactivefocusedpersistentresilient