Virtual Health Support Technician

Logan Health

Virtual Health Support Technician ensuring effective virtual health services and providing technical support. Helping users access and utilize tools while contributing to a collaborative team environment.

Posted 5/6/2026full-timeKalispell • Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide first-level technical support for virtual health and video visit platforms
Troubleshoot routine issues including login and access, device setup, audio and video, and connectivity
Follow established workflows, scripts, and knowledge-based guidance to resolve issues efficiently
Accurately document, manage, and route support tickets, and escalate issues as appropriate
Guide patients and families in preparing for and successfully completing video visits
Support providers and staff with basic virtual health workflows and tools
Assist users with accessing applications, devices, and virtual health technologies
Support setup and basic troubleshooting of virtual health equipment and peripherals
Maintain day-to-day operational readiness of devices and tools
Update and maintain support documentation and training materials
Communicate trends, issues, and user feedback to team members
Participate in team-based problem solving and continuous improvement initiatives

Requirements

What you’ll need

Associate’s degree in Health Information Technology, Health Informatics, Technical Support, or a related field
Equivalent combination of education and or experience providing comparable knowledge and skills
Strong commitment to excellence, quality outcomes, and high standards
Ability to act with integrity, kindness, and empathy in all interactions
Excellent organizational skills with strong attention to detail
Demonstrated critical thinking skills and ability to prioritize tasks effectively
Ability to work both independently and collaboratively in a team environment
Strong verbal and written communication skills across diverse audiences
Excellent interpersonal skills with the ability to handle sensitive and confidential situations with professionalism and discretion
Proficiency in Microsoft Office Suite and ability to learn new systems and software

Benefits

Comp & perks

Opportunities for growth
Comprehensive benefits
Supportive and collaborative work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingdevice setupaudio and video supportconnectivity issuessupport ticket managementvirtual health workflowsequipment setupdocumentationtraining materials

Soft Skills

commitment to excellenceintegritykindnessempathyorganizational skillsattention to detailcritical thinkingprioritizationindependencecollaboration

Certifications

Associate’s degree in Health Information TechnologyAssociate’s degree in Health InformaticsAssociate’s degree in Technical Support