Loft Labs

Head of Customer Engineering

Loft Labs

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $200,000 - $300,000 per year

Job Level

Lead

Tech Stack

CloudKubernetes

About the role

  • Global Technical Leadership: Build, lead, and scale a high-performing global team of Solutions Engineers and Technical Account Managers responsible for driving technical wins and long-term adoption.
  • Pre-Sales Solution Engineering: Oversee and optimize the Proof of Value (POV) process, ensuring clear success criteria and well-defined timelines for prospective customers to understand the architectural benefits of vCluster and to successfully validate their use cases.
  • Post-Sales Success (TAM): Own the post-sales technical relationship, guiding customers through implementation and ensuring retention by driving value realization while identifying expansion opportunities within the account.
  • Cross-Functional Collaboration: Act as the technical voice of the customer, providing critical feedback to Product and Engineering teams to influence the roadmap based on customer needs that have a clear impact on new business and expansion opportunities as well as on overall retention and customer success.
  • Hands-on Engagement: Serve as the primary technical escalation point for key accounts and engage directly with platform architects and tech leaders at Global Fortune 500 companies and fast-growing startups alike.

Requirements

  • Deep Kubernetes Expertise: You possess strong technical depth in Kubernetes, container orchestration, and cloud-native infrastructure, with the ability to understand and discuss complex deployment scenarios and customer issues.
  • Lifecycle Management: Proven experience managing both pre-sales (Solution Engineering) and post-sales (TAM/Customer Success) functions, with a track record of successful POV conversion, customer retention and account expansion.
  • Leadership Experience: You have led technical customer-facing teams in a high-growth startup or SaaS environment, fostering a culture of technical excellence and customer advocacy.
  • Strategic & Tactical Ability: You are capable of defining high-level strategy for customer engineering while remaining hands-on enough to dive into feature configurations and architecture diagrams when needed.
  • Communication Skills: You can effectively articulate complex technical concepts to a variety of audiences, from platform engineers to C-level executives.
Benefits
  • Competitive Salary: We offer a competitive compensation package, including equity.
  • Platinum-Level Insurance: Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country).
  • Flexible Working Schedule: You have a doctor’s appointment or need to head to the supermarket to get groceries at 2pm? We won’t have an issue with that. To us, results matter more than clocking in and out at the same time every day.
  • Workplace Flexibility: We’re very flexible about where you work. We know things can change in life and we’re happy to adjust the work environment for you along the way.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Kubernetescontainer orchestrationcloud-native infrastructureProof of Value (POV)implementationfeature configurationsarchitecture diagrams
Soft skills
leadershipcommunicationcross-functional collaborationcustomer advocacystrategic abilitytactical ability