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Rooms Controller
Loews Hotels & CoRooms Controller ensuring professional guest registration and coordination between departments at Loews Hotels. Focused on providing excellent service and managing guest requests efficiently.
About the role
Key responsibilities & impact- Oversees the friendly, professional, and efficient registration and account settlement of hotel guests
- Serves as a liaison between the Front Office Agents and Front Office Management, Housekeeping, and Engineering
- Assists Front Desk Agents in satisfying guest requests and resolving guest complaints
- Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands
- Prints occupancy, arrivals departures, and back-up reports on a timely basis
- Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided
- Checks the status of all Out-of-Order rooms on a daily basis
- Monitors availability of showrooms for the Sales & Conference Management departments
Requirements
What you’ll need- Minimum of one year guest service experience in hotel hospitality
- Previous experience as a Front Desk Agent is preferred.
- Excellent guest service skills required
- Advanced computer skills; Opera experience preferred.
- Ability to stand and walk for long periods of time required
- Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
- Must be able to work a flexible schedule, nights, weekends and holidays as required.
Benefits
Comp & perks- one free meal per shift
- free theme park access
- paid parental leave
- 401K matching
- travel benefits
- training and development opportunities
- social responsibility involvement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
guest service experienceFront Desk functionsReservations functionsStar Service functionsoccupancy reportingpre-blocking of roomsOut-of-Order room managementshowroom availability monitoring
Soft Skills
excellent guest service skillseffective communicationproblem resolutionteam collaborationflexibility