Loews Hotels & Co

Rooms Controller

Loews Hotels & Co

full-time

Posted on:

Location Type: Office

Location: Orlando • Florida • United States

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Job Level

Junior

About the role

  • Oversees the friendly, professional, and efficient registration and check-out of hotel guests
  • Assists Front Desk Agents in satisfying guest requests and resolving guest complaints
  • Communicates all special requests to Housekeeping
  • Coordinates with Room Service to ensure accurate and timely amenity deliveries
  • Monitors availability of showrooms for the Sales & Conference Management departments
  • Reviews group resumes to verify group billing procedures, VIP’s and special requests

Requirements

  • Minimum of one year guest service experience in hotel hospitality
  • Previous experience as a Front Desk Agent is preferred
  • Excellent guest service skills required
  • Advanced computer skills; Opera experience preferred
  • Ability to stand and walk for long periods of time required
  • Ability to communicate effectively in English verbally and written with team members, leaders and guests required
  • Must be able to work a flexible schedule, nights, weekends and holidays as required
Benefits
  • one free meal per shift
  • free theme park access
  • training and development opportunities
  • paid parental leave
  • 401K matching
  • travel benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
guest service experienceFront Desk Agentcomputer skillsOpera
Soft Skills
guest service skillscommunication skillsproblem-solvingflexibility