QA Engineer

• Primary duty is to drive guest satisfaction by maintaining product and service quality standards through the training of the Housekeeping Team.
• Regularly updates and analyzes the QA Dashboard.
• Conduct regular Hostar system compliance inspections and inform housekeeping management of deficiencies and recommended remedies.
• Attend guest room and public area walks with Director of Rooms.
• Conduct random property evaluations to confirm compliance with recommendations.
• Schedule regular meetings with Star Trainers and Managers to review QA Dashboard and inspection findings.
• Ensure the use of standardized training materials is being delivered through Star Trainers through Room Division.
• Create introductory schedules for new GRA’s and monitor progress with Star Trainers.
• Complete, track and ensure timely submission of training plans for all new hires.
• Support other Rooms’ Division training.

Rooms Quality Assurance Specialist

Supplier Quality Engineer