Lodgify

Onboarding Specialist, German

Lodgify

full-time

Posted on:

Location Type: Remote

Location: Spain

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Job Level

Junior

About the role

  • Onboard new customers by assisting them in setting up their Lodgify account, connections and training on the system via phone calls and screen-sharing calls
  • Understand customer objectives and potential to correctly set up their account and assist them during the customer journey
  • Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
  • Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
  • Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team
  • Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers.

Requirements

  • 1+ year of experience as an account manager or onboarding specialist in a high-growth SaaS environment or a recent graduate with a relevant degree.
  • Tech-savvy with an ability to fully understand our software.
  • You have a **native or near-native** **level of** **German and English.**
  • Availability to work afternoon shifts.
  • Experience negotiating and handling commercial conversations with customers in a consultative manner.
  • Ability to manage multiple accounts at the same time.
  • Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way.
  • Excellent organisation skills and detail-oriented.
  • Fast learner and capable of keeping up with a fast-growing environment.
  • Experience in the vacation rental software industry is preferred.
Benefits
  • The freedom to work from home.
  • Salary in EUR/USD!
  • Expense Coverage for Computers & Gadgets.
  • Great culture & working environment with an international team of over 60 different nationalities.
  • Boost your earning potential with our referral program that offers paid compensation.
  • Dive into a career adventure with endless opportunities for growth and development.
  • Spice up your remote work routine with a dash of fun! Join us for virtual team activities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSaccount managementonboardingcustomer journey analysisconsultative sellingcustomer feedback analysisproduct upsellingnegotiationcommercial conversationsvacation rental software
Soft Skills
communicationorganisationdetail-orientedfast learnercustomer serviceconsultative approachmulti-account managementproblem-solvingadaptabilitycollaboration