Locus

Customer Success Manager

Locus

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own a portfolio of enterprise NA accounts; take full accountability for retention and growth outcomes.
  • Drive full renewal lifecycle — from health scoring through commercial negotiation to close.
  • Build multi-threaded relationships across Operations, IT, Supply Chain, and C-suite at each account.
  • Deliver monthly/quarterly executive business reviews (EBRs/QBRs) using Databricks ROI dashboards — data first, opinions second.
  • Identify and act on expansion signals: new geographies, new business units, new use cases.
  • Partner with Sales to co-own upsell and cross-sell plays, particularly FMCG, retail, and 3PL verticals.
  • Monitor Databricks health dashboards daily; flag at-risk accounts 60–90 days before renewal — no last-minute surprises.
  • Own and execute account plans for every client; QBR cadence is non-negotiable (no 'okay' with skipped QBRs).

Requirements

  • 5–10 years in Customer Success, Account Management, or Consulting in B2B SaaS; at least 3 years in logistics, supply chain, or transportation tech.
  • Proven track record of owning retention and growth targets for enterprise accounts; history of consistent delivery against goals.
  • Experience with a logistics SaaS platform — last-mile delivery, route optimisation, TMS, WMS, or supply chain visibility (project44, FarEye, Blue Yonder, Manhattan Associates, DispatchTrack, or similar) strongly preferred.
  • Demonstrated QBR delivery to VP/C-suite; comfortable presenting ROI data and business outcomes to senior client stakeholders.
  • Experience supporting or co-owning commercial renewals and upsell; comfortable in commercial conversations.
  • Strong written and verbal English; bilingual (French/Spanish) is a plus for NA market coverage.
Benefits
  • Opportunity to shape the success strategy for global logistics clients.
  • Collaborative culture with autonomy, ownership, and global exposure.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementconsultingretentiongrowth targetslogistics SaaSlast-mile deliveryroute optimisationTMSWMS
Soft Skills
relationship buildingnegotiationpresentationcommunicationdata analysisstrategic planningproblem solvingexecutive business reviewscollaborationbilingual