Technical Support Specialist – Sun-Thurs 12pm-8:30pm ET

Locus Robotics

. Manage customer support tickets for tier 1 and tier 2 technical issues, ensuring timely resolution and customer satisfaction.

Posted 3/5/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $35,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Manage customer support tickets for tier 1 and tier 2 technical issues, ensuring timely resolution and customer satisfaction.
Serve as the first point of contact for customer sites, providing prompt response and resolution.
Leverage internal monitoring tools to efficiently diagnose and resolve hardware, software, and network-related issues for customers.
Collaborate with engineering and cross-functional teams to troubleshoot and resolve complex technical issues.
Monitor, prioritize, and manage tickets to maintain compliance with defined service level agreements (SLAs).
Create and update knowledge base articles to improve support workflows and maintain accurate, up-to-date documentation.
Maintain clear, professional, and timely communication with customers throughout the support process.

Requirements

What you’ll need

Associate's or Bachelor's in Robotics, IT, Computer Science or related field.
2+ years of experience in a Technical Help Desk or Technical Customer Support role.
Extensive experience with ticketing systems and remote supporting tools.
Expertise in troubleshooting across hardware, software, and network environments.
Ability to manage multiple priorities and adapt to a fast-paced environment.
Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization.

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account Locus Robotics Website LinkedIn All Job Openings 201 - 500 employees Founded 2014 🤖 Artificial Intelligence 🚗 Transport 🏢 Enterprise 💰 $117M Series F on 2022-11 Artificial Intelligence
Transport
Enterprise Locus Robotics is a company specializing in warehouse automation with an intelligent, AI-driven, enterprise-grade robotics platform. Their autonomous mobile robots (AMRs) are designed to enhance warehouse productivity, operational efficiency, and workplace safety. Offering solutions such as picking, putaway, transport, and mezzanine management, Locus Robotics aims to boost warehouse productivity 2-3 times and reduce labor costs. With a strong foundation in robotic technology and warehouse operations, they provide seamless integration with warehouse management systems and adapt to various environments, including brownfield and greenfield sites. Technical Support Specialist – Sun-Thurs 12pm-8:30pm ET 🔥 26 minutes ago 🇺🇸 United States – Remote 💵 $35k - $85k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Manage customer support tickets for tier 1 and tier 2 technical issues, ensuring timely resolution and customer satisfaction.
Serve as the first point of contact for customer sites, providing prompt response and resolution.
Leverage internal monitoring tools to efficiently diagnose and resolve hardware, software, and network-related issues for customers.
Collaborate with engineering and cross-functional teams to troubleshoot and resolve complex technical issues.
Monitor, prioritize, and manage tickets to maintain compliance with defined service level agreements (SLAs).
Create and update knowledge base articles to improve support workflows and maintain accurate, up-to-date documentation.
Maintain clear, professional, and timely communication with customers throughout the support process. 🎯 Requirements
Associate's or Bachelor's in Robotics, IT, Computer Science or related field.
2+ years of experience in a Technical Help Desk or Technical Customer Support role.
Extensive experience with ticketing systems and remote supporting tools.
Expertise in troubleshooting across hardware, software, and network environments.
Ability to manage multiple priorities and adapt to a fast-paced environment.
Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Analyst 🔥 4 hours ago Jahnel Group, an Inc. 5000 company 51 - 200 🤖 Artificial Intelligence 🏢 Enterprise 💳 Fintech Website LinkedIn All Job Openings Technical Analyst at Jahnel Group translating business requirements into specifications and process flows. Working closely with stakeholders and engineering teams on enterprise SaaS solutions. 🇺🇸 United States – Remote 💵 $105k - $140k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Oracle SQL Junior Applications Support Engineer 🔥 5 hours ago General Dynamics Information Technology 10,000+ employees 🔒 Cybersecurity 🤖 Artificial Intelligence Website LinkedIn All Job Openings Jr. Applications Support Engineer at GDIT providing operational and technical support for enterprise applications. Troubleshooting issues and ensuring user satisfaction for SaaS and on-premises systems. 🇺🇸 United States – Remote 💵 $74k - $85.1k / year ⏰ Full Time 🟢 Junior 📞 Support Engineer 🦅 H1B Visa Sponsor Cloud Product Support Engineer – NAM 🔥 5 hours ago Boomi 1001 - 5000 ☁️ SaaS 🔌 API 🏢 Enterprise Website LinkedIn All Job Openings Product Support Engineer at Boomi providing excellent customer support and technical solutions using cloud technology. Engaging with customers and collaborating with internal teams to resolve issues. 🇺🇸 United States – Remote 💵 $103.5k - $129.4k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Cloud Groovy Java JavaScript Linux React Support Analyst 🔥 9 hours ago Open Sky Group 51 - 200 🤝 B2B 🚗 Transport 🏢 Enterprise Website LinkedIn All Job Openings Support Analyst resolving client incidents and monitoring software at Open Sky Group. Requires expertise in supply chain technology and client resolution. 🇺🇸 United States – Remote 💵 $85k - $115k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Java JavaScript Oracle Python SQL Technical Support Engineer 🔥 10 hours ago Team8 51 - 200 🏢 Enterprise 🔒 Cybersecurity 💳 Fintech Website LinkedIn All Job Openings Customer Operations / Technical Support Engineer at a cybersecurity startup. Resolving complex escalations and optimizing support processes while working remotely within PST time zone. 🇺🇸 United States – Remote 💵 $90k - $150k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Cyber Security View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

troubleshootingtechnical supportticketing systemshardware supportsoftware supportnetwork supportdocumentationcustomer satisfactionservice level agreementsknowledge base management

Soft Skills

communicationcustomer engagementprioritizationadaptabilitycollaborationproblem-solvingtime managementprofessionalisminterpersonal skillsteamwork

Certifications

Associate's degreeBachelor's degree