Locus Robotics

Customer Success Manager

Locus Robotics

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Provide daily operational support for customers sites to ensure smooth system performance.
  • Manage customer satisfaction throughout the deployment period and contribute to continuous process improvements.
  • Act as the primary point of contact for escalated technical issues, ensuring timely resolution.
  • Support key technical tasks, including warehouse mapping, preventative maintenance, and system upgrades.
  • Facilitate change requests, clearly communicating impacts on project timelines and budgets to all stakeholders.
  • Prepare and deliver status reports by collecting, analyzing, and summarizing key operational metrics (e.g., Throughput, UPH, Lines Per Hour).
  • Conduct post-project reviews to evaluate successes, identify areas for improvement, and capture lessons learned.
  • Monitor site performance to ensure contractual goals and service levels are consistently met.
  • Drive system scalability to support the customer’s evolving business needs.
  • Perform other duties as required to support project and customer success.
  • Other duties as required.

Requirements

  • Bachelor's Degree in Computer Science, Engineering, CIS or a related technical field.
  • 3+ years' hands-on experience with 3PL, Warehouse, or logistics operations.
  • Ability to communicate technical/complex information both verbally and in writing.
  • Aptitude to multitask and respond to emergency situations effectively.
  • Knowledge of and interest in diverse technical topics, including software, hardware, and robotics.
  • Self-motivated and able to solve problems independently and in customer settings.
  • Ability to travel up to 30% throughout EMEA is required.
  • Proficient English and native German written and verbal communications skills required to collaborate effectively with internal and external teams.
Benefits
  • Locus Robotics is an equal opportunity employer.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
warehouse mappingpreventative maintenancesystem upgradesoperational metricsThroughputUPHLines Per Hourproblem solvingtechnical supportlogistics operations
Soft Skills
customer satisfactioncommunicationmultitaskingself-motivatedindependent problem solvingstakeholder managementreportingprocess improvementemergency responsecollaboration
Certifications
Bachelor's Degree in Computer ScienceBachelor's Degree in EngineeringBachelor's Degree in CIS