Locksmart Australia

Technical Account Manager

• Build and Nurture Relationships: Develop strong, long-lasting client relationships and act as a trusted advisor, understanding their unique needs and goals.
• Drive Onboarding and Value: Guide clients through the production onboarding process, providing support and training to ensure they gain maximum value from the product or service.
• Proactively Ensure Satisfaction: Monitor client satisfaction and proactively address any potential issues or concerns to prevent churn and foster a positive client experience.
• Act as Client Advocate: Serve as the internal advocate for the client, sharing their feedback and needs with internal teams (e.g., product development) to influence future offerings.
• Identify Growth Opportunities: Identify opportunities for upselling or cross-selling and collaborate with sales to expand the client relationship, ensuring continued growth and value realization.