Location3

Local Marketing Coordinator

Location3

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $55,000 - $60,000 per year

Job Level

Junior

About the role

  • Support Local Marketing Managers by assisting franchisees with LOCALACT questions, follow ups, and education.
  • Participate in scheduled calls and outreach focused on explaining performance results and next steps already defined by the Manager.
  • Help franchisees understand LOCALACT dashboards, reports, and basic paid and organic performance metrics.
  • Reinforce campaign updates, recommendations, and action items provided by the Local Marketing Manager.
  • Support onboarding, enrollment, walkthroughs, and ongoing platform education for LOCALACT users.
  • Answer common questions related to performance data, reports, budgets, and platform functionality.
  • Monitor conversations for confusion, friction, or unresolved issues and flag them for the Manager.
  • Escalate complex, sensitive, or high-risk situations to the Local Marketing Manager or Client Services Manager.
  • Create, update, and manage Zendesk tickets related to advisor interactions and follow ups.
  • Document conversations, questions, and outcomes to ensure continuity across teams.
  • Provide overflow call coverage when Local Marketing Managers reach capacity.
  • Follow established playbooks, processes, and service standards to ensure consistent support.
  • Contribute feedback to improve advisor resources, FAQs, and training materials.

Requirements

  • 1-3 years of experience in customer support, client services, marketing support, or a related role
  • Comfort explaining basic performance data and marketing concepts in clear, simple language
  • Functional understanding of local marketing and digital performance metrics
  • Strong listening skills and attention to detail
  • Ability to follow direction, reinforce recommendations, and stay within defined role boundaries
  • Comfort working in a phone heavy, fast paced environment with changing priorities
  • Strong documentation habits and reliability in follow through
  • Professional, calm communication style
Benefits
  • medical
  • dental
  • vision
  • a matching 401(k)
  • wellbeing stipends
  • remote work support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportclient servicesmarketing supportperformance data analysislocal marketingdigital performance metricsZendesk ticket managementreportingcampaign management
Soft Skills
strong listening skillsattention to detailability to follow directionreliabilitycalm communication styleadaptabilityproblem-solvingteam collaborationdocumentation skills