Junior Continuous Improvement Analyst

Localiza&Co

Junior Continuous Improvement Analyst transforming customer feedback into insights for business strategy. Collaborating with internal teams to enhance customer experience and optimize processes.

Posted 7/22/2026full-timeBelo Horizonte • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical ability to investigate problems and translate data into actionable insights, with a focus on continuous improvement and customer experience enhancement. Proficient in root-cause analysis, process mapping, and building KPIs to support decision-making.

Highest-signal resume keywords

Root-Cause AnalysisContinuous ImprovementCustomer Experience (CX)Power BILean Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical AbilityData TranslationProcess MappingKPI DevelopmentRoot-Cause Analysis

Soft Skills

Strong Communication SkillsOrganizational SkillsInterpersonal SkillsIntellectual CuriosityDiscipline

Tools & Technologies

ExcelPower BI

Industry Keywords

Customer RelationsQuality ManagementPDCASix SigmaReclame Aqui

About the role

Key responsibilities & impact

Convert customer feedback into learnings and strategic business insights, contributing to the continuous improvement of the customer experience.
Investigate complaints, incidents and feedback to identify root causes, emerging trends, risks and improvement opportunities.
Identify weak signals that may reveal vulnerabilities in processes, products, policies or controls, even when they have not yet reached significant volumes.
Perform structured analyses of critical issues, consolidating evidence and supporting the prioritization of the company's main problems.
Prepare reports, studies and diagnostics that support decision-making and the addressing of structural causes.
Work in partnership with internal teams to drive improvements that reduce recurrence and strengthen customer trust.
Build and maintain knowledge bases, consolidating learnings, trends and relevant cases.
Monitor reputation, customer experience and problem-recurrence indicators, identifying deviations and opportunities for preventive action.
Track the progress of action plans related to the main causes identified by the area.
Support the development of a culture focused on continuous learning, prevention and structural improvement.

Requirements

What you’ll need

Bachelor's degree required.
Analytical ability to investigate problems and connect information from different sources.
Ability to translate data and evidence into diagnoses and recommendations.
Strong written and verbal communication skills.
Organization and discipline to conduct analyses in a structured manner.
Ease interacting with different teams and stakeholders.
Intermediate knowledge of Excel.
Intellectual curiosity and interest in investigating complex problems.
Root-cause oriented mindset with a focus on continuous improvement.
Experience with Customer Experience (CX), Reclame Aqui, Consumidor.gov, ombudsman/customer relations, Quality or related areas.
Knowledge of Power BI.
Experience in root-cause analysis and continuous improvement.
Knowledge of methodologies such as PDCA, Lean or Six Sigma.
Experience building KPIs and management reports.
Experience with process mapping and analysis.

Benefits

Comp & perks

Profit sharing
Meal allowance (Vale Alimentação)
Food voucher (Vale Refeição)
Health insurance
Dental insurance
Gympass
Private pension plan
Transportation allowance (commuting)
Allya
Unlimited access to a variety of courses through our Localiza University
Internal training and development programs
Discounts on vehicle purchases and rentals