Senior Process and Quality Analyst

Localiza&Co

Analyst responsible for structuring and improving service processes at Localiza&Co. Ensuring operational efficiency and quality through data-driven decision-making and cross-department collaboration.

Posted 5/19/2026full-timeBelo Horizonte • 🇧🇷 BrazilSeniorWebsite

About the role

Key responsibilities & impact

Take a leading role in structuring, mapping and redesigning operational and customer-service processes, ensuring standardization, efficiency and quality across Zarp's operations.
Develop, review and maintain operational documentation (SOPs, flowcharts, manuals and guides), ensuring clarity, applicability and alignment with branch realities.
Ensure operational standardization and excellence across units (branches and pitstops), conducting field visits, process audits and monitoring adherence to defined standards.
Plan, execute and monitor tests, pilots and validations of new processes, tools and features, ensuring readiness before rollout.
Act as a bridge between operations and corporate areas (IT, Marketing, Sales, among others), ensuring alignment between field demands and strategic initiatives.
Define, track and analyze operational and quality indicators (KPIs), using data to identify deviations, opportunities and inform decision-making.
Conduct root cause analyses and lead corrective and preventive action plans, ensuring continuous process improvement.
Conduct internal process audits, report findings and follow up on implementation of improvement plans with involved areas.
Train and develop operational teams through training sessions, workshops and support during implementation of new processes and standards.
Promote a culture of quality and continuous improvement, encouraging team participation, empathetic change management and adherence to defined processes.
Maintain a strong interface with branches, exerting influence and balancing the enforcement of standards with operational understanding.

Requirements

What you’ll need

Bachelor's degree or higher.
Strong experience in process mapping, design and continuous improvement.
Experience with performance indicators (KPIs), data analysis and operational quality management.
Experience preparing operational documentation (SOPs, workflows, manuals).
Advanced Excel skills and knowledge of BI tools (Power BI, etc.).
Analytical ability, structured thinking and data-driven decision making.
Excellent communication and interpersonal skills, with the ability to influence different audiences (especially operations and branches).
Hands-on profile, with autonomy, ownership mindset and focus on continuous improvement.
Empathy and the ability to drive change and engage operational teams.

Benefits

Comp & perks

Profit Sharing
Food Allowance
Meal Voucher
Health Insurance
Dental Insurance
Gympass
Private Pension Plan
Transportation Voucher
Allya
Unlimited access to a wide range of courses through our Localiza University
Internal training and development programs
Discounts on vehicle purchases and rentals

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process mappingprocess designcontinuous improvementperformance indicatorsdata analysisoperational quality managementoperational documentationadvanced ExcelBI toolsroot cause analysis

Soft Skills

analytical abilitystructured thinkingdata-driven decision makingexcellent communicationinterpersonal skillsinfluenceautonomyownership mindsetempathychange management

Certifications

Bachelor's degree