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Customer Experience Analyst, Junior
Localiza&CoCustomer Experience Analyst focusing on data analysis and generating insights for strategic decisions at Localiza&Co. Part of the team enhancing customer experience through data-driven initiatives.
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Extract, organize, clean and validate data from different sources.
- Analyze and monitor Customer Experience (CX) metrics.
- Build and update reports, dashboards and presentations.
- Analyze and track customer journey metrics, helping identify friction points and opportunities to improve the experience.
- Support the preparation of customer communications.
- Support continuous improvement projects, report automation and the standardization of CX metrics.
Requirements
What you’ll need- Bachelor's degree completed (Business Administration, Engineering, Economics, Statistics, Information Systems or related fields).
- Genuine interest in data, customer experience and problem solving.
- Knowledge of Excel (intermediate).
- Strong analytical skills and logical reasoning.
- Good communication skills to turn data into clear, actionable information.
- Organized, curious and eager to learn.
- Initial or academic experience with:
- - Data analysis
- - Performance indicators
- - Customer Experience or customer service
- Familiarity with:
- - Power BI or data visualization tools
- - SQL or databases
- Experience with satisfaction surveys, NPS or analysis of customer feedback.
- Knowledge or practical experience with Artificial Intelligence tools.
- Previous internship experience or academic projects involving data will be considered a plus.
Benefits
Comp & perks- Profit Sharing
- Meal Allowance
- Food Voucher
- Health Insurance
- Dental Insurance
- Gympass
- Private Pension Plan
- Transportation Voucher
- Allya
- Unlimited access to a wide range of courses at our Localiza University
- Internal training and development programs
- Discount on vehicle purchase and rental
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisperformance indicatorscustomer experienceExcelSQLdata visualizationreport automationcustomer feedback analysisartificial intelligence
Soft Skills
analytical skillslogical reasoningcommunication skillsorganizational skillscuriosityeagerness to learnproblem solving
Certifications
Bachelor's degree