Senior Customer Experience Analyst

Localiza&Co

Analista de Experiência do Cliente promovendo melhoria contínua na Localiza&Co. Foco em gestão de produtos de relacionamento e experiência do cliente corporativo.

Posted 4/13/2026full-timeBelo Horizonte • 🇧🇷 BrazilSeniorWebsite

About the role

Key responsibilities & impact

Work within the context of RGC email and relationship products, with an exclusive focus on Fleet Management (FM).
Work directly with internal clients, primarily managers and coordinators of the relationship teams.
Conduct scenario diagnostics, including:
o Interviews with clients and internal stakeholders.
o Mapping the current operation.
o Identifying bottlenecks, opportunities and impacts on the customer.
Analyze key area indicators, including NPS and relationship metrics, assessing whether they are at optimal levels.
Play a leading role in transforming relationship products, structuring value propositions for a new operating model for the area.
Generate strategic insights from data to support business decisions and continuous improvement projects.
Exercise indirect leadership, working effectively across teams and influencing decisions without formal managerial authority.

Requirements

What you’ll need

Bachelor's degree (completed)
Excellent problem-solving skills, with a focus on resolving complex issues.
Experience with projects, transformation and process improvement.
Experience structuring analyses and value propositions in a clear, executive manner.
Strong Excel skills.
Knowledge of Business Intelligence (BI) tools.
Strong business acumen, with the ability to connect data to strategic decisions.

Benefits

Comp & perks

Profit sharing
Food allowance
Meal voucher
Medical insurance
Dental plan
Gympass
Private pension plan
Transportation allowance
Allya
Unlimited access to courses at Localiza University
Internal training and development programs
Discounts on vehicle purchases and rentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ExcelBusiness Intelligence (BI) toolsdata analysisprocess improvementtransformationvalue proposition structuringscenario diagnosticsrelationship metrics analysisNPS analysis

Soft Skills

problem-solvingindirect leadershipinfluencing decisionscommunicationstrategic thinkingcollaborationanalytical thinking

Certifications

Bachelor's degree