Localiza&Co

Senior Product Owner

Localiza&Co

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Senior

About the role

  • Responsible for building and evolving the post-sale customer journey and relationship, including the customer portal, add-on services and new revenue opportunities.
  • Expand the relationship with Localiza customers after the sale, increasing satisfaction, recurrence and monetization of the customer base.
  • Develop and scale the Customer Portal.
  • Create and test new offers (F&I, services, upgrades, repurchase).
  • Reduce friction and operational contacts in the post-sale process.
  • Identify service opportunities for app users to increase stickiness.
  • Work on integration with credit, billing and CSC (Shared Services Center).
  • Map and address the main customer pain points after purchase.
  • Define and structure retention and LTV metrics.

Requirements

  • Bachelor’s degree or equivalent.
  • Experience with digital journeys or customer lifecycle management.
  • System-wide view of end-to-end journeys.
  • Ability to navigate complex environments (multiple teams and dependencies).
  • Experience with transactional products and/or services.
  • Strong customer focus (CX).
  • Ability to build a product from scratch (discovery → rollout).
  • Good collaboration with operational areas (CSC, credit, billing).
  • Nice to have
  • Knowledge of monetization models (F&I, cross-sell, etc.).
  • Experience with digital transformation in operations.
Benefits
  • Profit sharing.
  • Operational car: to facilitate your travel and simplify your routine. L&CO covers vehicle tax (IPVA), insurance and maintenance.
  • Food allowance (Vale Alimentação).
  • Meal voucher (Vale Refeição).
  • Health insurance.
  • Dental insurance.
  • Wellhub (formerly Gympass).
  • Private pension plan.
  • Home office allowance.
  • Allya.
  • Unlimited access to various courses through our Localiza University.
  • Internal training and development programs.
  • Discounts on vehicle purchase and rentals.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer lifecycle managementdigital journeysretention metricsLTV metricsmonetization modelstransactional productsdigital transformation
Soft Skills
customer focuscollaborationability to navigate complex environmentsability to build a product from scratch
Certifications
Bachelor’s degree