Localiza&Co

Senior Process and Quality Analyst

Localiza&Co

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Senior

About the role

  • Ensure the standardization and operation of Pit Stops according to Localiza's processes and guidelines.
  • Monitor service and customer satisfaction indicators and drive continuous improvements.
  • Monitor and manage the fleet (deliveries, maintenance, returns, and availability).
  • Ensure targets for productivity, quality, and operational efficiency are met.
  • Analyze operational indicators daily and address deviations.
  • Maintain units' visual and marketing standards.
  • Develop and coach the team, strengthening a customer-service and high-performance culture.

Requirements

  • Bachelor’s degree completed.
  • Intermediate MS Office skills.
  • Valid Brazilian driver's license (CNH) category B, with availability to drive and perform audits at Pit Stops.
  • Experience in process management.
  • Experience in customer service and monitoring operational indicators.
Benefits
  • Special discounts on car rentals and purchases of certified used vehicles
  • Gympass
  • Profit Sharing (PLR)
  • Health Insurance
  • Dental Plan
  • Private Pension Plan
  • Remote work allowance
  • Allya benefits and discounts network
  • Life Insurance
  • Meal Allowance
  • Food Voucher
  • Transportation Voucher
  • Localiza University (in-person/online training for your development)
  • Support Program for Pregnant Employees
  • "Acolher" program offering psychological, financial, and legal guidance
  • On-site medical clinics for emergency care
  • Exclusive employee support center
  • On-site services at headquarters (gym, nail salon, bank, copy shop, and cafeteria)
  • Open-plan work environments, among others.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process managementcustomer servicemonitoring operational indicatorsfleet managementdata analysis
Soft Skills
coachingteam developmentcustomer service culturehigh-performance culturecontinuous improvement
Certifications
Bachelor's degreeBrazilian driver's license (CNH) category B