Customer Success Engineer

Locala

Customer Success Engineer at AutoIntel improving automotive retail through predictive analytics and strong client relationships. Engaging with customers, providing technical expertise, and driving business growth in a fast-paced environment.

Posted 5/30/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $110,000 - $145,000 per yearWebsite

About the role

Key responsibilities & impact

Establish and maintain strong, long-lasting relationships with key customer stakeholders — from first conversation through onboarding, ongoing operational health, and growth.
Serve as the technical subject-matter expert in pre-sales cycles – running technical discovery, leading solution demos, scoping integrations, and partnering with sales to convert qualified opportunities.
Run the technical discovery process to onboard new OEM/brand stores to our portfolio and automate processes to support scaling sales operations across your portfolio.
Define and own key performance indicators (KPIs) for customer success, including retention rates, and customer satisfaction scores.
Use analytics and data insights to monitor customer health and predict potential issues before they become critical.
Implement systems for collecting and analyzing customer feedback to continuously refine and improve customer experience.
Continuously identify and advance upsell and cross-sell opportunities within the existing customer base – carrying expansion ARR or net revenue retention as a named KPI alongside retention and CSAT.
Provide feedback to the product team based on customer insights and needs, helping shape the future roadmap and feature enhancements.
Act as the escalation point for at-risk or stalled accounts – taking ownership when frontline CS or support hasn't resolved the issue, driving the technical and relationship fix, and restoring trust.

Requirements

What you’ll need

2 – 5 years of experience in customer success, sales engineering, solutions consulting, account management, or technical SaaS support
Experience acting as the technical subject-matter expert in pre-sales cycles – scoping calls, solution demos, technical discovery, and partnering with AEs to win and expand accounts
Track record of identifying customer challenges and implementing solutions, including process and automation work
Proven ability to design and implement successful customer growth strategies and initiatives
Bonus: automotive, dealer network, or franchise experience.

Benefits

Comp & perks

Covered premiums for health, vision, dental benefits (buy-up options available)
Unlimited Paid Time Off
Unlimited sick leave program
Paid parental leave program
401K plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successsales engineeringsolutions consultingaccount managementtechnical SaaS supporttechnical discoverysolution demosprocess automationcustomer growth strategiesKPI management

Soft Skills

relationship managementcommunicationproblem-solvinganalytical thinkingcustomer advocacycollaborationfeedback implementationescalation managementtrust restorationstrategic thinking