Conversational AI Prompt Designer – Local Hero

Local Hero

Conversational AI Prompt Designer crafting and optimizing conversational prompts for Voice AI agents. Collaborating with performance managers to enhance caller experience and engagement.

Posted 4/11/2026full-timeRemote • Colorado, District of Columbia, Florida, Illinois, New Hampshire, New York, North Carolina, Ohio, Texas, Utah, Virginia, Washington • 🇺🇸 United StatesJunior💰 $90,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Translate call scripts, business rules, and conversational strategies into structured prompts for voice AI agents
Design prompts that guide natural, human-like conversations
Ensure prompts maintain compliance, tone, and business objectives
Create conversation flows including openings, qualification, objection handling, and transfers
Partner with Manager of Performance Call Systems to understand intent, tone, objection handling, and conversion tactics
Convert qualitative guidance into precise, testable prompt logic
Help refine conversation strategies based on real-world performance
Continuously test prompts in real-world call scenarios
Analyze call transcripts, outcomes, and performance metrics to refine prompts
Iterate quickly to improve connection rates, transfers, and caller experience
Identify conversation gaps and optimize agent responses
Work with Product and Engineering teams to align prompt behavior with platform capabilities
Suggest improvements to agent behavior and conversation flow
Maintain clear documentation of prompt structures, patterns, and best practices
Help build a scalable prompt library for different use cases, verticals, and states

Requirements

What you’ll need

A minimum of 1 year experience with voice AI platforms (Ultravox, Twilio, VAPI, etc.)
Bachelor's Degree (minimum) in a related field of study
Experience designing conversation flows, call scripts, chatbot prompts, or dialogue systems
Strong writing skills with ability to craft natural, human-like dialogue
Experience improving call center scripts, sales conversations, or IVR flows
Ability to translate business goals into structured conversational logic
Analytical mindset with experience reviewing transcripts and optimizing outcomes
Excellent written communication skills and attention to tone and clarity
Comfortable working with product, operations, and data teams

Benefits

Comp & perks

Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office
Flex PTO plan
Generous holidays including a reduced schedule between Christmas and New Year’s
Strong health plans - We even cover our employees' dental and vision premiums
Access to Flexible Spending Accounts
Plan Matching traditional and Roth 401k
Employee Assistance Program
Supplemental tenure-based leave: self-care and family first
Life Insurance
Legal Assistance plan
Pet Insurance discount through the ASPCA
In-person and virtual connection points for culture building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

voice AI platformsUltravoxTwilioVAPIconversation flowscall scriptschatbot promptsdialogue systemstranscript analysisperformance metrics

Soft Skills

writing skillsanalytical mindsetattention to tonecommunication skillscollaborationproblem-solvingadaptabilitycreativityattention to detailorganizational skills

Certifications

Bachelor's Degree