Local Hero

Conversational AI Prompt Designer – Local Hero

Local Hero

full-time

Posted on:

Location Type: Remote

Location: Colorado • District of Columbia • United States

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Salary

💰 $90,000 - $120,000 per year

Job Level

Junior

About the role

  • Translate call scripts, business rules, and conversational strategies into structured prompts for voice AI agents
  • Design prompts that guide natural, human-like conversations
  • Ensure prompts maintain compliance, tone, and business objectives
  • Create conversation flows including openings, qualification, objection handling, and transfers
  • Partner with Manager of Performance Call Systems to understand intent, tone, objection handling, and conversion tactics
  • Convert qualitative guidance into precise, testable prompt logic
  • Help refine conversation strategies based on real-world performance
  • Continuously test prompts in real-world call scenarios
  • Analyze call transcripts, outcomes, and performance metrics to refine prompts
  • Iterate quickly to improve connection rates, transfers, and caller experience
  • Identify conversation gaps and optimize agent responses
  • Work with Product and Engineering teams to align prompt behavior with platform capabilities
  • Suggest improvements to agent behavior and conversation flow
  • Maintain clear documentation of prompt structures, patterns, and best practices
  • Help build a scalable prompt library for different use cases, verticals, and states

Requirements

  • A minimum of 1 year experience with voice AI platforms (Ultravox, Twilio, VAPI, etc.)
  • Bachelor's Degree (minimum) in a related field of study
  • Experience designing conversation flows, call scripts, chatbot prompts, or dialogue systems
  • Strong writing skills with ability to craft natural, human-like dialogue
  • Experience improving call center scripts, sales conversations, or IVR flows
  • Ability to translate business goals into structured conversational logic
  • Analytical mindset with experience reviewing transcripts and optimizing outcomes
  • Excellent written communication skills and attention to tone and clarity
  • Comfortable working with product, operations, and data teams
Benefits
  • Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office
  • Flex PTO plan
  • Generous holidays including a reduced schedule between Christmas and New Year’s
  • Strong health plans - We even cover our employees' dental and vision premiums
  • Access to Flexible Spending Accounts
  • Plan Matching traditional and Roth 401k
  • Employee Assistance Program
  • Supplemental tenure-based leave: self-care and family first
  • Life Insurance
  • Legal Assistance plan
  • Pet Insurance discount through the ASPCA
  • In-person and virtual connection points for culture building
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
voice AI platformsUltravoxTwilioVAPIconversation flowscall scriptschatbot promptsdialogue systemstranscript analysisperformance metrics
Soft Skills
writing skillsanalytical mindsetattention to tonecommunication skillscollaborationproblem-solvingadaptabilitycreativityattention to detailorganizational skills
Certifications
Bachelor's Degree