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About the role
Key responsibilities & impact- As a Sr. Customer Success Manager, you will be a pivotal part of our Customer Success team, responsible for nurturing and maintaining strong relationships with our valued customers.
- Your primary objective will be to ensure the success and satisfaction of our customers throughout their journey with our company.
- By understanding their unique needs and objectives, you will proactively engage with key stakeholders, provide personalized support, and offer strategic guidance to drive the maximum value from our solutions.
- Your efforts will focus on retention, increasing revenue growth, and maximizing customer lifetime value.
- As a customer advocate and trusted advisor, you will play a crucial role in driving customer success and fostering lasting partnerships, contributing to our company's growth and success.
- Responsible for exemplifying excellent customer service and the company's core values, culture, policy, and procedures at all times.
Requirements
What you’ll need- Proven experience in Customer Success, Account Management, or a similar role in the SaaS industry.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Experience in loan management or financial services is a plus.
- Dedication to high-quality customer service delivery and integrity through proven client and customer relationships.
- Energetic high performer who can meet deadlines, work independently, take initiative and follow through with requests.
- Proficiency in G Suite, Microsoft Office applications as well as industry-specific analysis software.
- Desire to support the LoanPro Core Values & Beliefs.
Benefits
Comp & perks- 80% Medical/Dental
- PTO and Holiday Schedule
- HSA and 401K Match
- Wellness Rewards and EAP
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount Managementproblem-solvinganalytical abilitiescustomer service delivery
Soft Skills
communication skillspresentation skillsinterpersonal skillsinitiativededication