Implementation Specialist

• Take ownership of the feature design processes by translating customer specifications into detailed feature design plans.
• Craft solutions that align with our product capabilities, maintain scalability, and offer optimal user experiences.
• An essential function of this role requires onsite work to collaborate with other team members.
• Remote work can be conducted at managers discretion and in accordance with company hybrid policy.
• Provide technical guidance and oversight to project managers and implementation specialists, ensuring that technical solutions align with project requirements, LoanPro standards, and industry best practices.
• Proactively address technical challenges and roadblocks to keep the project on track.
• Maintain clear and effective communication with project stakeholders.
• Provide regular project status updates, technical reports, and address any technical concerns or queries.
• Identify potential technical risks and develop risk mitigation strategies.
• Continuously monitor technical risks throughout the feature build process and implement contingency plans when necessary.
• Lead client training efforts to ensure smooth feature adoption by clients.
• Responsibilities / Duties / Tasks: Client Experience: Provide a white glove experience and advocate for LoanPro clients by understanding their needs, communicating effectively, and designing solutions that align with their objectives and expectations.
• Feature Design and Planning: Collaborate with clients to gather detailed requirements for desired features and enhancements. Design technical solutions that align with clients' needs, our product capabilities, and best practices. Create comprehensive feature design plans, including architecture, workflows, and user interfaces.
• Stakeholder Communication : Maintain clear and effective communication with project stakeholders, including team members, clients, and external partners. Provide weekly updates on project status, risks, and progress to project managers.
• Risk Management : Identify potential risks and develop risk mitigation plans. Continuously monitor risks and implement strategies to minimize their impact on project outcomes.
• Quality Assurance: Ensure project deliverables meet the highest quality standards and align with the defined feature requirements. Review and approve processes to validate feature functionality, and stability.
• Change Management: Manage changes to feature designs. Evaluate the impact of changes and communicate them effectively to project managers and
• or clients, ensuring alignment and agreement.
• Documentation : Maintain comprehensive feature design documentation to ensure we have a clear understanding of what we are building or what has been built. Maintain change logs to record when changes were made to any feature design being built.
• Cross Team Coordination : Deliver training sessions for internal teams, implementation specialists, and end-users as required.
• Continuous Improvement: Drive process improvement initiatives and conduct lessons learned sessions to enhance feature design and build practices .
• Team Leadership : Foster a collaborative and positive team environment. Motivate team members, provide guidance, and ensure a cohesive and productive team dynamic.
• Attitude: Exemplify and be hungry, humble, and smart in regard to work attitude and growth!

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