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Tech Stack
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About the role
Key responsibilities & impact- Attend and participate in all team meetings
- Perform Quality Control audits on each staff member monthly
- Monitor the pipeline and identify any gaps in our review
- Review foreclosure sale date report and ensure all files with FC sale dates are addressed
- Ensure daily reports are pulled and available to management
- Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys
- Assist with new hire training, including audit of all files during initial training period
- Able to train and underwrite to all investor guidelines
- Able to react to change productively and handle other essential tasks as assigned
- All other duties as assigned
Requirements
What you’ll need- High School Diploma or equivalent required.
- 3 years Collections, Loss Mitigation, or other mortgage banking, mortgage servicing or real estate related experience
- Proficient in all Loss Mitigation workout types and all agency (FHA, VA, FNMA, FHLMC) guidelines
- Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook
- LPS/MSP experience
- Ability to work independently in a fast-paced environment as well as part of a team and focus on results
- Ability to multi-task
- Ability to structure a workout that serves the best interests of the homeowner/investor/insurer/client.
Benefits
Comp & perks- Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
- Time Off: Paid holidays, vacation, and sick leave
- Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
- Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
- Employee Recognition: Programs that celebrate achievements and milestones
- Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CollectionsLoss MitigationMortgage BankingMortgage ServicingReal EstateLoss Mitigation Workout TypesFHA GuidelinesVA GuidelinesFNMA GuidelinesFHLMC Guidelines
Soft Skills
Professional CommunicationTrainingAdaptabilityMulti-taskingTeamworkIndependenceFocus on Results
Certifications
High School Diploma