Client Relations Account Executive I

LoanCare

Client Relations Account Executive managing client requests and business rules for mortgage servicing. Collaborating with teams to ensure optimal client support and resolve inquiries efficiently.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $19 - $29 per hourWebsite

About the role

Key responsibilities & impact

Maintain a pipeline of client requests
Develop and understand each client’s business rules, type of business, and goals
Research, resolve, and report client problems and inquiries; ensure prompt responses by partnering with internal/external business partners to meet client’s needs
Work closely with Client Relations Account Executive II and III to ensure proper level of support to portfolios is provided
Provide process gaps or portfolio trends to management for tracking and resolution
Ensure all inquiries are documented, process gaps are identified, and escalated issues are presented to the manager with suggestions, ideas, and solutions
Maintain a thorough knowledge of policies and tools to effectively answer most client inquiries without assistance
Assist other team members during volume spikes as needed
All other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent required
1+ year of experience in mortgage servicing or mortgage banking preferred
1+ year of customer service experience preferred
Knowledge of LPS/MSP Systems preferred
Knowledge of Microsoft Office applications and systems (e.g., Excel, PowerPoint)
Strong negotiation and mediation skills
Strong relationship or vendor/client management and communication skills
Strong analytical, problem-solving, research, interpretive, and decision-making skills
Detail-oriented with the ability to successfully manage multiple priorities and meet deadlines
Ability to work in a fast-paced environment
Ability to meet client, department, and investor standards in knowledge, quality, efficiency, initiative, teamwork, customer service, productivity, and overall performance.

Benefits

Comp & perks

Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
Time Off: Paid holidays, vacation, and sick leave
Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
Employee Recognition: Programs that celebrate achievements and milestones
Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mortgage servicingmortgage bankingLPS/MSP SystemsMicrosoft OfficeExcelPowerPoint

Soft Skills

negotiationmediationrelationship managementclient managementcommunicationanalytical skillsproblem-solvingresearch skillsdecision-makingdetail-oriented

Certifications

High School Diploma