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About the role
Key responsibilities & impact- Prepare mortgage insurance claims on all agencies or investor - acquired properties
- Complete reconciliation of all advances to be included in the claim
- Validate all the necessary supporting documents needed for the claim
- Maintain clear records and reports for management regarding daily production
- Conduct internal department quality control audits of post claim activities
- Identify current trends that would result in additional training measures to be utilized by Supervisors
- Complete internal department quality assurance audit prior to claim submission
- Assist with updating appropriate workstations for claim payments
- Assist with post claim agency/client demands
- Follow up and track payment of filed claims
- Conduct miscellaneous research to complete daily tasks
- Conduct research for post-claim activities such as “missing documents and/or agency inquiries”
- Complete tasks queue and notate internal system accordingly.
- All other duties as assigned.
Requirements
What you’ll need- High School Diploma or equivalent required
- 4 - 5 years of experience in default mortgage servicing and/or mortgage insurance claim and/or the legal field
- Strong knowledge of accepted business practices in the mortgage industry and understanding of claims process
- Strong knowledge of foreclosure process and appropriate guidelines
- LPS-MSP (Mortgage Servicing Platform) experience
- Ability to manage time and priorities
- Ability to make sound decisions and resolve issues
- Ability to work independently and effectively meet deadlines
- Ability to communicate effectively in writing, in person, and by telephone
- Ability to use Microsoft Office applications, specifically, Excel and Word
- Ability to maintain strict confidentiality.
Benefits
Comp & perks- Optional medical, dental, vision, life, and disability insurance
- Paid holidays, vacation, and sick leave
- Fidelity National Financial matching 401(k) and employee stock purchase plans
- Access to mental health resources, including free Calm memberships
- Discounts on gym memberships, pet insurance, and employee purchasing programs
- Tuition reimbursement program that supports your continued education and professional growth.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mortgage insurance claimsreconciliationquality control auditsquality assurance auditclaims processforeclosure processbusiness practicesresearchtask management
Soft Skills
time managementdecision makingproblem resolutionindependencedeadline managementcommunication
Certifications
High School Diploma