LoanCare

VP, Operational Risk Management

LoanCare

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $123,600 - $231,800 per year

Job Level

Lead

About the role

  • Provide direction and leadership to the Operational Risk Management Department and Program in support of LoanCare’s business objectives and goals.
  • Maintain and evolve the Operational Risk Management Department, including staffing, organizational structure, influence and productivity, to scale risk management capabilities to support LoanCare’s growth and innovation.
  • Maintain the operational risk management framework, policies, procedures, and controls.
  • Manage and update the inventory of operational processes, associated risks, and internal controls.
  • Execute control testing to validate the design and operational effectiveness of internal controls.
  • Lead and ensure execution of the company’s Risk and Control Self-Assessment program and ongoing reporting.
  • Conduct independent operational risk assessments.
  • Establish and monitor Key Risk Indicators (KRIs).
  • Identify emerging risks and implement proactive mitigation strategies.
  • Perform root cause analysis of operational losses and ensure implementation of corrective actions as appropriate.
  • Develop and maintain detailed operational process flows aligned with written procedures and controls.
  • Collaborate with IT Risk Management and Service Provider Oversight teams to address technology, data, and service provider oversight related risks.
  • Monitor and ensure maintenance of adequate insurance coverage for LoanCare, including periodic reviews and renewals.
  • Monitor and report levels of concentration, counterparty, and model risk.
  • Conduct and report results of physical security audits.
  • Provide executive-level reporting to senior management, risk committee, and board of managers.
  • Foster a strong risk culture across the organization through training and awareness.
  • All other duties as assigned.

Requirements

  • High School Diploma or equivalent.
  • Minimum 10+ years of experience in operational risk management within financial services, with at least 5 years in mortgage servicing or subservicing.
  • Proven leadership experience managing risk programs and cross-functional teams.
  • Proven track record in developing and implementing operational risk frameworks, including risk identification, assessment, mitigation, and monitoring.
  • Experience with risk control self-assessments (RCSA), key risk indicators (KRIs), and loss event data analysis.
  • Strong knowledge of applicable regulatory requirements and investor servicing guidelines.
  • Familiarity with subservicing models, client relationship management, and contractual obligations.
  • Strong understanding of federal and state mortgage regulations, including CFPB, RESPA, TILA, FDCPA, and investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA).
  • Experience managing compliance with GSE requirements and servicing standards.
  • Expertise in internal control design and testing, policy development, and audit coordination.
  • Familiarity with model risk management.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Excellent verbal and written communication skills.
  • Advanced data analytics and risk modeling.
  • Familiarity with AI/automation in risk monitoring.
  • Ability to leverage technology for operational resilience.
  • Strong communication and presentation abilities for executive audiences.
  • Proficiency in risk management tools and servicing platforms (e.g., MSP).
  • Ability to multitask, organize, prioritize, and promptly research/resolve issues.
  • Strong quantitative, project management, and resource management skills.
Benefits
  • Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
  • Time Off: Paid holidays, vacation, and sick leave
  • Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
  • Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
  • Employee Recognition: Programs that celebrate achievements and milestones
  • Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
operational risk managementrisk control self-assessmentskey risk indicatorsloss event data analysisinternal control designpolicy developmentaudit coordinationdata analyticsrisk modelingmodel risk management
Soft skills
leadershipanalytical skillsproblem-solvingdecision-makingverbal communicationwritten communicationpresentation skillsmultitaskingorganizational skillsresource management