Loan.co.uk

Manager

• Act as a business partner to technology, operations, and client-facing teams to deliver platform enhancements and process improvements that create commercial impact
• Prioritise initiatives by partnering with client-facing teams; define clear goals, success measures, and acceptance criteria
• Lead cross-functional Agile delivery across engineering, commercial teams and operations; run delivery rhythms, resolve blockers, and keep alignment
• Improve user journeys and flows with tech; use feedback, analytics, and experiments to inform and validate builds
• Map processes, identify bottlenecks, and design future-state solutions; partner with operations and compliance to reduce manual work
• Communicate clearly with executives, partners, and internal teams; adapt messaging for stakeholders
• Define and track KPIs; create transparent reporting on delivery, outcomes, and risks and act on course-correction

Commercial Product Delivery Manager

• Take ownership of each case from packaging stage through to completion
• Review and verify mortgage applications at the ‘Processing’ stage, ensuring all lender requirements are met
• Create and share a complete list of documentation needed with clients
• Liaise with and support clients to ensure they understand lender requirements
• Manage all client correspondence and process incoming documentation
• Organise and track own case pipeline and daily workflow
• Drive conversion from ‘Processing’ to ‘Funded’ by keeping cases moving and clients updated
• Work within lender SLAs and anticipate/address potential lender conditions
• Work with solicitors to ensure completion takes place quickly and efficiently
• Help create a consistently brilliant customer experience, even when things get complex

Commercial Product Delivery Manager

Mortgage Case Manager