Territory Sales Manager
RESA Power
Fulfillment Operations Specialist
LoadUp
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $20 per hour
Job Level
Junior
About the role
- Monitor and manage the live job queue to ensure timely job acceptance, assignment, and completion
- Dispatch jobs and handle real-time adjustments, including reassignment and escalation, to maintain service continuity
- Serve as the first point of contact for Loaders to provide support, resolve issues, and ensure a smooth job fulfillment experience
- Troubleshoot operational issues such as delays, scheduling conflicts, missed pickups, and customer concerns regarding active orders
- Escalate urgent issues to senior team members while taking quick action to minimize disruptions
- Ensure performance goals are met, including fulfillment rates, on-time arrivals, and service quality benchmarks
- Follow standard operations procedures and fulfillment playbooks for handling open or unassigned orders
- Document and report recurring issues Loaders face, contributing insights to improve the platform experience
- Collaborate with Customer Service and Loader Development teams to align on job updates and service quality standards
Requirements
- 1 - 3 years of experience in operations coordination, logistics, customer support, or gig economy fulfillment
- Remote weekend availability is preferred
- Strong multi-tasking and time management skills; comfortable managing live workflows with shifting priorities
- Excellent verbal and written communication, especially in high-pressure situations
- Confidence in making quick decisions based on standard policies or judgment calls
- Proficiency with CRM, dispatching platforms, or support ticket systems is preferred
- Bilingual proficiency (Spanish/English or other languages) is highly valued
