Develop repeatable data ingestion and transformation logic to standardize and prepare data for analytics
Design, rapidly prototype, and implement one or more Power BI semantic models integrating multiple contact center technologies and CRM platforms.
Build and maintain Power Query (M) pipelines to transform raw and conditioned data into standardized fact and dimension tables.
Incorporate DAX measures for call center KPIs (ex. AHT, ASA, abandonment, CSAT, volume, etc.) that support process analysis, value stream analysis, and service blueprint development.
Create user friendly dashboards and visualizations that show (at a minimum): Which business processes are supported at each call center, Which technologies support each channel and process, Where technology overlap or redundancy exists
Optimize Power BI models for performance, scalability, and refresh reliability.
Document data models, metrics, and ETL logic for stakeholders.
Coordinate Section 508 compliance tracking between Genesys and VA, ensuring deliverables meet VA accessibility requirements.
Assess design team and customer data needs and help find ways to add value.

Requirements

Bachelor’s (or higher) degree from an accredited college or university in a data-related field of study (ex. data science, business, data engineering).
At least 2-3 years hands-on Power BI development experience in multi-source data environments; demonstrating proficiency with data modeling, ETL and DAX for advanced calculations and performance optimization.
Strong SQL skills for data validation and troubleshooting.
Demonstrated ability to translate multi-source technical data into executive-level insights and visuals.
Strong problem-solving skills and comfort working in ambiguous or evolving problem spaces.
Ability to learn new tools, frameworks, and technologies quickly and apply them effectively.
Proven track record of independent work and ownership of analytical projects.
Ability to collaborate with project teams to transform data into simplified, meaningful, and actionable visualizations for non-technical stakeholders.
Ability to pass a VA public trust background investigation.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

data ingestiondata transformationPower BIPower QueryDAXETLSQLdata modelingdata validationperformance optimization

Soft Skills

problem-solvingcollaborationindependent workownershipcommunicationadaptabilityanalytical thinkingexecutive-level insightsvisualizationstakeholder engagement