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Head of Quality Customer Satisfaction
LMI Aerospace - A Member of the Sonaca GroupQuality customer satisfaction leader improving aerospace and defense customer experience. Managing customer quality performance and resolving concerns across North American operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a dynamic, customer-focused approach to enhance customer satisfaction and strengthen long-term relationships. Proven ability to lead quality performance initiatives and effectively resolve customer concerns through collaboration with cross-functional teams.
Highest-signal resume keywords
Customer Satisfaction ImprovementQuality Performance ManagementCross-Functional CollaborationCustomer Relationship ManagementQuality Concern Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Dynamic ApproachCustomer-Focused MindsetLeadership
Industry Keywords
Quality PerformanceCustomer ConfidenceOperationsEngineeringProgram ManagementSupply ChainCustomer Support
About the role
Key responsibilities & impact- Serve as the primary interface between Sonaca North America and key customers of its North American operations regarding quality performance and customer satisfaction
- Drive customer confidence and challenge effective resolution of quality concerns across sites
- Work closely with Operations, Engineering, Program Management, Supply Chain, and Customer Support teams
- Enhance customer satisfaction and strengthen long-term customer relationships
- Continuously improve the quality experience delivered to US customers
Requirements
What you’ll need- Dynamic and customer-focused approach
- Ability to lead and continuously improve quality customer satisfaction
- Ability to interface with key customers regarding quality performance and customer satisfaction
- Ability to drive customer confidence and effective resolution of quality concerns
- Ability to collaborate with Operations, Engineering, Program Management, Supply Chain, and Customer Support teams
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account LMI Aerospace - A Member of the Sonaca Group Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1948 🎖️ Defense 💼 Consulting 🚀 Aerospace Defense
- Consulting
- Aerospace LMI Aerospace is a leading supplier of structural assemblies, kits, and components, and a provider of design engineering services to the commercial, business and regional, and defense aerospace markets. The company fabricates, machines, finishes, kits, and assembles close tolerance aluminum, specialty alloy, and composite components. LMI also provides engineering and program management services, supporting aircraft product lifecycles from design to fleet support via complete turnkey engineering solutions. Head of Quality Customer Satisfaction Job not on LinkedIn 🔥 0 minutes ago 🏢 St. Charles – Onsite ⏰ Full Time 🔴 Lead 🏆 Customer Success Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Serve as the primary interface between Sonaca North America and key customers of its North American operations regarding quality performance and customer satisfaction
- Drive customer confidence and challenge effective resolution of quality concerns across sites
- Work closely with Operations, Engineering, Program Management, Supply Chain, and Customer Support teams
- Enhance customer satisfaction and strengthen long-term customer relationships
- Continuously improve the quality experience delivered to US customers 🎯 Requirements
- Dynamic and customer-focused approach
- Ability to lead and continuously improve quality customer satisfaction
- Ability to interface with key customers regarding quality performance and customer satisfaction
- Ability to drive customer confidence and effective resolution of quality concerns
- Ability to collaborate with Operations, Engineering, Program Management, Supply Chain, and Customer Support teams Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs