LMAX Group

Onboarding Specialist

• Perform thorough KYC checks, including identity verification, background checks, risk assessments, and sanction screening.
• Ensure a smooth, timely, and positive onboarding experience while maintaining a high standard of compliance.
• Work with the Compliance team to flag high-risk clients and manage escalations or complex cases.
• Serve as a primary point of contact for clients during the onboarding process, guiding them through the KYC requirements and addressing any questions or concerns.
• Assist clients in submitting the correct documentation, ensuring that all required paperwork is collected and submitted in a timely manner.
• Ensure all KYC records are securely stored and accessible for audit and reporting purposes.
• Work closely with sales, product, and customer success teams to ensure smooth handoffs and alignment across departments.
• Handle client inquiries, issues, and escalations, ensuring timely resolution while maintaining a positive experience.
• Ensure all client information is entered into the KYC systems accurately and timely.

Client Onboarding Executive