LMAX Group

People Operations

• Own and oversee end‑to‑end global people operations processes across the full employee lifecycle, including onboarding, offboarding, global transfers, job changes, and contract governance.
• Ensure a seamless, compliant, and high‑quality employee experience across all LMAX Group locations.
• Standardise processes across regions where possible and introduce scalable frameworks to support future growth.
• Continuously review, refine, and automate processes to drive efficiency, reduce risk, and deliver operational scalability.
• Lead cross‑functional operational improvements in partnership with Legal, Compliance, Finance, TechOps, and Global People Partners.
• Ensure full compliance with local employment legislation, FCA/financial services regulatory expectations, internal controls, and audit standards across all jurisdictions.
• Lead and coordinate global audit preparation and responses for all People function–related requirements.
• Translate regulatory and legal requirements into clear, practical, and globally consistent policies and processes
• Own the development, implementation, and maintenance of global people policies, handbooks, and procedural frameworks.
• Maintain accurate, audit‑ready documentation and records in line with regulatory and internal governance requirements.
• Identify operational risks and implement mitigating controls across countries.
• Oversee global benefits administration, ensuring accurate enrolment, renewals, vendor coordination, and programme governance.
• Manage relationships with benefits providers, brokers, and third‑party vendors to ensure service quality and cost‑effectiveness.
• Ensure all benefits programmes remain compliant with local regulatory requirements across regions.
• Support benchmarking, annual renewals, and communication of benefits to employees to drive understanding and engagement.
• Partner with Finance and Payroll to ensure accurate reconciliation, reporting, and operational controls.
• Lead all aspects of global mobility, including visas, right‑to‑work compliance, relocation, immigration, and cross‑border assignments.
• Partner with legal and external advisors to ensure compliant employee movement across regions.
• Act as the global system owner for the HRIS and people operations technology suite.
• Ensure data accuracy, security, and integrity across all systems and platforms.
• Lead system enhancements, integrations, automation initiatives, and governance workflows.
• Produce high‑quality people analytics, dashboards, and insights to support data‑driven decision‑making.
• Partner with senior leaders globally to enable operational planning and deliver a consistent, people‑first culture.
• Collaborate with regional People Partners to ensure local compliance while maintaining global alignment.

Global People Operations Manager

Payroll

• Oversee Global Payroll: Manage the end-to-end payroll process for all LMAX Group entities globally, ensuring timely and accurate payments and compliance with local regulations.
• Payroll process improvements and transition to fully outsourcing payroll.
• Manage Benefits Administration: Administer and manage all global employee benefits, including health insurance, retirement plans, and other perks. Work with brokers and providers to ensure our plans are competitive and well-communicated to employees.
• Vendor Management: Act as the primary point of contact for external payroll providers and benefits brokers. Monitor their performance and ensure service level agreements (SLAs) are met.
• Compliance & Reporting: Maintain up-to-date knowledge of global payroll and benefits regulations. Prepare and submit all required internal and external reports, and ensure all filings are accurate and on time.
• Process Improvement: Identify and implement improvements to payroll and benefits processes, leveraging technology to increase efficiency and accuracy.
• Employee Support: Serve as the main point of contact for employee inquiries related to payroll and benefits, providing clear and empathetic support.

Global People Operations Manager

Global Payroll Manager