Relationship Manager – Direct Client Management
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: Edinburgh • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £39,825 - £44,250 per year
Job Level
Mid-LevelSenior
About the role
- Completing excess management activities along with arrears to support customers potentially facing financial difficulties.
- Responding to customer requests and maintaining strong customer relationships/ Completion of monthly ACRs and CRSS.
- Participation in champion roles.
Requirements
- Experience managing a portfolio of clients would be beneficial.
- strong organisational skills are essential to manage competing priorities.
- experience in risk management would be beneficial.
- Analytical skills – to enable you to dissect and understand financial information in line with Commercial procedures.
- Excellent customer service and building relationships, putting them at the heart of what you do is essential.
- Effective communication – be comfortable communicating with a variety of audiences including customers interactions, team meetings and with other areas of the bank.
- Strong team player who will also help support colleagues across the wider team.
- Have a growth mindset, be keen to adopt digital tools and other change that impact your role and the client experience.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
risk managementfinancial analysisportfolio management
Soft skills
organizational skillsanalytical skillscustomer servicerelationship buildingeffective communicationteam playergrowth mindset