Client Services Director – Gem

Lloyds Banking Group

Client Services Director managing onboarding and servicing teams in Corporate & Institutional Banking. Leading operational transformation in cash management and payment solutions at Lloyds Bank.

Posted 7/22/2026full-timeBirmingham • 🇬🇧 United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading large, multi-disciplinary teams within banking or financial services, focusing on cash management, payments, and transaction banking. Proficient in driving operational transformation and leveraging data analytics and emerging technologies to enhance client outcomes and operational efficiency.

Highest-signal resume keywords

Cash Management ExpertisePayments and Transaction Banking KnowledgeOperational Transformation LeadershipRisk and Control AwarenessData Analytics Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance ManagementBusiness Change LeadershipContinuous Improvement ProgrammesTalent DevelopmentPerformance Management

Soft Skills

Effective LeadershipInfluencing Across OrganizationsCoaching and Succession Planning

Tools & Technologies

Automation TechnologiesAI-Enabled Initiatives

Industry Keywords

BankingFinancial ServicesClient ExperienceRisk ManagementData-Driven Decision Making

About the role

Key responsibilities & impact

Leading large, multi-disciplinary teams across onboarding, servicing and payment management activities.
Setting and delivering strategic priorities that improve client experience, operational performance and business outcomes.
Driving transformation, automation and AI-enabled initiatives that improve efficiency, scalability and service quality.
Developing high-performing leadership teams through coaching, succession planning and talent development.
Using data and insights to drive informed decision making and continuous improvement.
Strengthening risk and control environments across onboarding, servicing and payments activities.
Building strong partnerships across Coverage, Product, Sales, Risk, Operations and Technology teams.
Supporting key client relationships and representing Client Operations with senior business stakeholders where appropriate.

Requirements

What you’ll need

Strong knowledge of cash management, payments and transaction banking products and services, supported by experience typically gained over 5+ years within these areas or a related corporate banking environment.
Significant experience leading large, multi-skilled teams within banking or financial services.
A track record of delivering strong client, colleague and business outcomes through effective leadership, performance management, talent development and influencing across complex organisations.
Experience leading operational transformation, business change or continuous improvement programmes at scale.
Strong risk and control awareness within a regulated environment.
Ability to use data, analytics, automation and emerging technologies to improve performance, client outcomes and operational efficiency.

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes, including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days' holiday, plus bank holidays
A range of wellbeing initiatives and generous parental leave policies