Customer Journey Manager

Lloyds Banking Group

Customer Journey Manager optimizing customer experiences at Lloyds Banking Group. Collaborating with teams to craft data-driven solutions supporting customer journeys and improving business performance.

Posted 7/21/2026full-timeSt Helier • 🇬🇧 United KingdomJuniorMid-Level💰 £51,777 - £57,530 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis and business insights to enhance customer journeys and improve business performance. Skilled in collaborating with cross-functional teams to drive alignment and optimize processes based on qualitative and quantitative insights.

Highest-signal resume keywords

Data AnalysisProcess MappingRoot Cause AnalysisStakeholder EngagementCustomer Journey Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data InterpretationBusiness Analysis TechniquesProblem SolvingRequirements DocumentationHypothesis Testing

Soft Skills

Relationship BuildingInfluencing CollaboratorsDriving Alignment

Industry Keywords

Financial ServicesCorporate ClientsBusiness Needs

About the role

Key responsibilities & impact

Craft outstanding experiences for customers and colleagues
Work closely with Product Owners and cross-functional teams
Use data, insights, and advanced business analysis techniques to understand journey performance
Shape and optimise customer journeys that support the evolving needs of business and corporate customers
Ensure customer needs remain central to decision-making by using both qualitative and quantitative insights
Collaborating with Product, Experience Design, Engineering, and operational teams to build seamless end-to-end experiences
Support continuous improvement by defining problems, evaluating options, and crafting recommendations that improve customer outcomes, colleague experiences, and business performance

Requirements

What you’ll need

Minimum of 2 years analysing and interpreting data from various sources
Experience using structured approaches such as process mapping, root cause analysis, and problem solving based on hypotheses
Experience gathering, documenting and refining business requirements through engagement with stakeholders
Ability to build trusted relationships, influence collaborators, and drive alignment across teams
Experience using customer and colleague insight to support improvements in products, processes, or services
Financial services experience is desirable but not mandatory; strong experience working with corporate clients and complex business needs will be equally valued.

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Benefits you can adapt to your lifestyle, such as discounted shopping
28 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies