Customer Support

Lloyds Banking Group

Customer Support role providing face-to-face assistance to customers in UK branches. Handling everyday banking tasks while helping customers through important financial moments.

Posted 7/18/2026part-timeNewcastle-Upon-Tyne • 🇬🇧 United KingdomJunior💰 £23,580 - £24,255 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on empathy and relationship-building, ensuring a positive experience for customers during important financial moments. Committed to collaboration and delivering on promises to meet customer needs effectively.

Highest-signal resume keywords

Customer Service ExperienceEmpathyRelationship BuildingCollaborationIntegrity

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CommunicationCaringAdaptabilityProblem SolvingTeamwork

Tools & Technologies

Digital ServicesOnline BankingMobile Banking

Industry Keywords

Customer SupportFinancial ServicesVulnerable CustomersFraud ConcernsBereavement Support

About the role

Key responsibilities & impact

A part-time branch-based opportunity working 31.5 hours per week.
You’ll provide face-to-face support to customers.
Handle everyday banking tasks, helping people through important moments.
Support customers through bereavement, fraud concerns, or aiding vulnerable customers.
Adapt to different customer needs, promote and support digital services, and help customers use online and mobile banking independently.
Recognise opportunities to connect customers with the right products and services.
Progress into other roles across the Group, including supporting customers by phone or online.

Requirements

What you’ll need

A minimum of 12 months customer service experience.
A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
The ability to quickly build relationships to give customers a fantastic experience.
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
The commitment to deliver on your promises and going above and beyond for your customer.
A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review
Full uniform provided