Customer Support

Lloyds Banking Group

Customer Support role providing face-to-face support to customers at Lloyds and Halifax branches in Swindon. Opportunities for career growth and skill development in an inclusive organization.

Posted 7/18/2026part-timeSwindon • 🇬🇧 United KingdomJunior💰 £20,960 - £21,560 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy, relationship building, and integrity. Capable of adapting to various roles within the organization while maintaining a commitment to delivering exceptional service.

Highest-signal resume keywords

Customer Service ExperienceRelationship BuildingEmpathyCollaborationIntegrity

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CommunicationProblem SolvingTeamworkAdaptabilityCustomer Focus

Industry Keywords

Financial ServicesCustomer ExperienceSkill Progression FrameworkRemote SupportHybrid Work

About the role

Key responsibilities & impact

You’ll begin your journey in one of our branches, providing face-to-face support to our customers
You’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities
Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media, web-chat and remote advice video calls)
We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework.
Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

Requirements

What you’ll need

One year’s Customer service experience
You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
The ability to quickly build relationships to give customers a fantastic experience
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing
The commitment to deliver on your promises and going above and beyond for your customer
A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met
If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review