Customer Support

Lloyds Banking Group

Customer Support role providing face-to-face assistance in Bank of Scotland branches. Engaging with customers to guide them through banking tasks and digital services.

Posted 7/18/2026full-timeCumbernauld • 🇬🇧 United KingdomJunior💰 £26,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and relationship building, while effectively promoting and supporting digital banking services to enhance customer independence and satisfaction.

Highest-signal resume keywords

Customer Service ExperienceEmpathyRelationship BuildingDigital Banking SupportCollaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

HonestyGenuine CareIntegrityCommitmentTeamwork

Tools & Technologies

Online BankingMobile Banking

Industry Keywords

Customer SupportFinancial ServicesVulnerable CustomersFraud ResolutionDigital Services

About the role

Key responsibilities & impact

Providing face-to-face support to customers in branches
Handling everyday banking tasks
Offering reassurance, guidance and practical support
Supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer
Building confidence with digital banking
Promoting and supporting digital services
Helping customers use online and mobile banking independently
Recognising opportunities to connect customers with the right products and services

Requirements

What you’ll need

A minimum of 12 months customer service experience
A people person – You’ll be honest and genuine, caring about helping people with their finances
The ability to quickly build relationships to give customers a fantastic experience
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity
The commitment to deliver on your promises and going above and beyond for your customer
A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review
Full uniform provided