Customer Support

Lloyds Banking Group

Customer Support role providing face-to-face assistance in Bank of Scotland branches in Edinburgh. Handling everyday banking tasks and supporting customers through important moments.

Posted 7/18/2026full-timeEdinburgh • 🇬🇧 United KingdomJunior💰 £26,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy, relationship building, and problem resolution. Capable of promoting digital banking services and providing practical support to customers during critical moments.

Highest-signal resume keywords

Customer Service ExperienceEmpathyRelationship BuildingDigital Banking SupportCollaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

HonestyGenuine CareIntegrityCommitmentTeamwork

Industry Keywords

Digital ServicesOnline BankingMobile BankingCustomer ExperienceFraud ResolutionVulnerable CustomersBereavement Support

About the role

Key responsibilities & impact

Providing face‑to‑face support to customers.
Handling everyday banking tasks.
Helping people through important moments — offering reassurance, guidance and practical support.
Supporting someone through a bereavement or resolving a fraud concern.
Helping vulnerable customers and building confidence with digital banking.
Promoting and supporting digital services, and helping customers use online and mobile banking independently.
Recognizing opportunities to connect customers with the right products and services.
Potentially progressing into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

Requirements

What you’ll need

A minimum of 12 months customer service experience.
A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
The ability to quickly build relationships to give customers a fantastic experience.
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
The commitment to deliver on your promises and going above and beyond for your customer.
A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review
A full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.