Operations Manager, Securities Centre of Excellence

Lloyds Banking Group

Operations Manager leading transformations in commercial lending operations for Lloyds Banking Group. Collaborating with stakeholders to enhance performance and customer outcomes across the UK and India.

Posted 7/10/2026full-timeBirmingham • 🇬🇧 United KingdomMid-LevelSenior💰 £67,023 - £74,470 per yearWebsite

About the role

Key responsibilities & impact

Looking to play a key role in transforming a critical part of commercial lending operations?
As Operations Manager within our Securities Centre of Excellence, you'll help lead a complex operation supporting customers across Business & Commercial Banking.
Working closely with the Senior Manager, you'll support the delivery of our securities strategy across the United Kingdom and India, helping to drive operational performance, transformation and customer outcomes at scale.
You'll collaborate with third party operational partners and key internal stakeholders to deliver strong customer, performance and risk outcomes whilst supporting the expansion of our global operating model.
You'll help lead service transformation initiatives, identifying opportunities to improve processes, enhance customer journeys and increase operational efficiency.
You'll play an important role in strengthening the risk and control environment through effective oversight, continuous improvement and automation opportunities where appropriate.
Alongside driving performance and change, you'll build and maintain positive relationships across the wider Group, supporting key business initiatives and contributing to the ongoing success of Lending Operations.
You'll also be passionate about developing colleagues, providing coaching and mentoring to help individuals and teams achieve their full potential.

Requirements

What you’ll need

5+ years' experience as an operational leader or improvement & change delivery within commercial banking, lending operations or a regulated financial services environment.
Solid understanding of the end-to-end commercial lending lifecycle, with experience of securities and collateral management processes.
Proven experience delivering strong operational, customer and risk outcomes whilst managing an effective control environment.
Experience leading or supporting large scale transformation, process improvement, digitisation or automation initiatives across multiple locations.
Experience working within global or multi location operations, with the ability to collaborate effectively across business areas and external service providers.
Knowledge of risk management frameworks, control improvement programmes and maintaining a robust control environment.
Proven ability to mentor, develop and empower colleagues to deliver excellent customer and business outcomes.

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies

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Applicant Tracking System Keywords

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Hard Skills & Tools

Change DeliverySecurities ManagementCollateral ManagementOperational PerformanceControl Environment ManagementDigitisation InitiativesAutomation OpportunitiesCustomer OutcomesPerformance MetricsTransformation Initiatives

Soft Skills

CollaborationCoachingRelationship BuildingCommunicationEmpowerment