Senior Complex Investigator

Lloyds Banking Group

Senior Complex Investigator focusing on workplace resolution and high-stakes investigations at Lloyds Banking Group. Leading complex inquiries and driving a fair, consistent culture across the organization.

Posted 7/8/2026full-timeLondon • 🇬🇧 United KingdomSenior💰 £92,701 - £109,060 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end specialist investigations involving the highest levels of complexity, sensitivity, independence or organisational risk, including senior or executive conduct, high-stakes whistleblowing matters, criminal or regulatory-sensitive concerns, and matters with UK or international dimensions.
Operate effectively in highly ambiguous, high-pressure or high-profile circumstances, balancing legal, regulatory, colleague, reputational and business considerations while maintaining independence, pace, quality and standards.
Prioritise effectively across multiple complex investigations, escalating risks, dependencies and resource pressures where required.
Where required, act as the point of contact for external or third-party investigation support.
Maintain accurate case records and ensure investigations are conducted in line with internal standards, employment law, regulatory expectations and industry best practice.
Maintain strong knowledge of the interpretation and application of the Equality Act, Employment Rights Act, ACAS Code, SYSC18 whistleblowing obligations and other relevant UK expectations.
Analyse complex and sometimes conflicting information to identify key facts and clearly articulate risks.
Apply sound professional judgement to reach objective, proportionate and well-reasoned conclusions in high-quality investigation reports that clearly set out facts, analysis and findings.
Communicate complex, sensitive or high-stakes issues in a clear, structured and credible way for senior leadership and executive audiences, maintaining independence, objectivity and defensibility in all verbal and written outputs.
Act as a trusted partner to executive level senior leaders, HR, Legal, Risk and other specialist functions.
Identify opportunities to improve WRI investigation practices, processes and outcomes.
Contribute to shaping team capability and direction by coaching and bringing in external insights and best practice.
Support a learning culture through knowledge sharing and personal development.

Requirements

What you’ll need

Strong investigations skills leading complex, sensitive or high-risk internal investigations end to end
Strong professional judgement, with the ability to operate independently in ambiguous, high-pressure or high-profile situations while maintaining pace, quality and procedural fairness
Ability to analyse complex, incomplete or conflicting evidence, identify key facts, assess risk and reach objective, proportionate and well-reasoned conclusions
Excellent written communication skills, including the ability to produce clear, structured, evidence-based and defensible investigation reports suitable for senior or executive-level audiences
Strong verbal communication and stakeholder management skills, with credibility to engage effectively with senior leaders, HR, Legal, Risk and other specialist functions while maintaining independence and objectivity
Good working knowledge of relevant UK employment law, regulatory expectations and industry practice, including the Equality Act, Employment Rights Act, ACAS Code and SYSC18 whistleblowing obligations
Ability to manage and prioritise multiple complex investigations, balancing competing risks, deadlines, stakeholder needs and resource pressures
High standards of integrity, independence and professional courage, including the confidence to provide clear challenge and deliver difficult messages where required

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Investigations SkillsEvidence AnalysisRisk AssessmentReport WritingCase Record Maintenance

Soft Skills

IndependenceIntegrityProfessional CourageCommunication SkillsCoaching